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  Dealing With Difficult People
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Powerful solutions for handling diverse personalities and challenging situations
Your Price: $99.95  (USD)
On-Demand Training
Trainer: Dawn Jones
Item No. OL-SP9118
 

Anyone who can effectively deal with difficult people and situations enjoys a real advantage in the workplace. Next time, be prepared. In this 60-minute on-demand program, you’ll look at what bugs you, who you are and why you respond the way you do, how to make new changes stick and where to stand your ground along with when to walk away. Spend an hour with Dawn and you’ll know exactly what to say and do to defuse volatile situations and bring out the best in people—no matter how difficult they are

You’ll learn how to:

  • Get a grip on your own anger and strong emotions
  • Be more assertive
  • Defuse a volatile situation before it occurs
  • Develop the confidence to speak up—and the wisdom to quiet down

Discover time-tested techniques and strategies for defusing volatile situations and bringing out the best in people.

 

Program Guide:

  • Part 1: Pinpointing Your Triggers
  • Part 2: Culture, Upbringing and Personality: Your Responses to Difficult Circumstances
  • Part 3: Techniques for Defusing Difficult People and Challenging Situations
  • Part 4: What to Do and Say to De-escalate Volatile people and Situations

 

Interested in having access to our complete line-up of on-demand seminars?
With STAR12, it’s more affordable than you might think!
Call 1-800-258-7246 or learn more here.

On-Demand Training details:

  • Get the same great information and skill-building benefits you’d receive in the live seminar, delivered by one of our top trainers, with the convenience of learning online, anytime you want.
  • Each program is downloadable so you can add it to your mobile device and learn on-the-go.
  • Your online training includes a companion workbook, post-test for each module, plus a comprehensive course exam.
  • On-demand training programs are available to you within 24 hours of receiving your paid enrollment; a confirmation email will be sent to you with your login details.
  • The advertised price for this on-demand training is for a single user license; If you are interested in a group license, call 1-800-258-7248 for more information.
  Order online here on our secure Web site, call us toll
free at 1-800-258-7246 or fax us at 1-913-432-0824.



100% Guarantee!
Customer satisfaction is our #1 priority. If you are not satisfied with your purchase for any reason, return it to us within 60 days, and we will refund your money in full! No questions asked.





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National Seminars Training
1.800.258.7246