Are you really listening or just hearing? There’s a big difference. Listeners understand a speaker and internalize what is being said. Those who merely hear often operate in a fog of misunderstanding and frustration. They just don’t get it. In just one hour with this program, you will learn to actively listen so you get more from conversations, meetings, and presentations.

Learn powerful techniques to increase your ability to listen at home and at work. Discover how to resolve problems more easily; gain cooperation; and promote trust and understanding — a nice return on your investment of only one hour!

Learn to:

• Use reflective listening to boost your understanding
• Employ listening techniques that reduce hostility and increase productivity
• Create a “listening inventory” and use it to build success
• Earn respect by replying without judgment
• Eliminate misunderstandings that waste time

Enhance your listening skills and improve productivity.

You’ll discover:

• The four types of listening — and which is best
• Five steps to active listening
• Twelve effective listening techniques
• Reflective listening and how it is used
• How to overcome your physical and mental barriers to listening
• Tips for making others better listeners
• Listening skills that resolve or avoid conflicts