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Telephone Skills at Work
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| Based on the book Telephone Skills at Work |
| Your Price: $99.00 (USD) |
1 30-Minute Video,
1 Audiocassette &
1 Guidebook
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| Item No. 1044 |
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Despite all the new technology, the telephone still remains the most used business tool in today’s workplace. It’s also the most abused tool. Face it, we all assume we know how to use the phone. However, many of us have never stopped to consider what image we are projecting. When used properly the telephone is an effective tool to increase business and present a positive company image. With Telephone Skills at Work, you’ll discover tips and techniques that will increase your business’s success!
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You’ll learn:
- The 6 keys to effective listening
- How to correctly handle incoming and outgoing calls
- The basics of telephone etiquette
- Voice qualities that affect your communication effectiveness
- To deal with complaint calls and turn them into success
- Effective questioning techniques
- Tips and techniques to improve your phone skills
- And so much more!
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Order online here on our secure
Web site, call us toll
free at 1-800-258-7246 or fax us at 1-913-432-0824.
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100% Guarantee! |
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Customer satisfaction is our
#1 priority. If you are not satisfied with your purchase
for any reason, return it to us within 60 days, and we
will refund your money in full! No questions asked. |
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