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Winning Customer Loyalty:
Eliminate Customer Turnoffs
Buy Both
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List Price: $198.00 |
| Your Price: $149.00 (USD) |
| Savings:
$49.00 |
| Buy Both Volumes
and Save
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| Item No. 1042 |
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Customer service is what separates one company or organization from another. When given similar product and price, customers make their buying decision on the quality of customer service. For this reason alone, you can’t afford to miss out on this new two-volume series. Written and presented by customer service expert Dr. Paul Timm, each volume offers techniques for providing improved customer service you can implement starting today!
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| Volume
1: Eliminate Customer Turnoffs |
Volume
2: Exceed Customer Expectations |
Volume 1 of
this 2-part series (Winning Customer Loyalty: Elimnate Customer Turnoffs,
Volume 1) looks at what really alienates your customers. What
makes them want to stay away and not buy your product. Each time we
experience poor service we are tempted to join the chorus of complainers.
But a more fruitful use of such experiences is to learn from what
others do so poorly so that we can provide the best in service to
our customers.
You’ll learn to:
- Identify
the various types of turnoffs you may encounter: value turnoffs,
system turnoffs, people turnoffs
- Eliminate
these turnoffs and build customer loyalty
- Assess
how you are treating your customers
- Develop
the “little” things that provide great customer service
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Volume 2 of
this 2-part series (Winning Customer Loyalty: Exceed Customer Expecations, Volume 2) shows you how to exceed the expectations of
your customers and gain their loyalty. It takes the ambiguity out
of what it means to “give your customers more” when they
don’t really expect it. It shows you how to set yourself apart from
your competitors. See how some of the most successful companies work
hard at the basics of exceeding their customer’s expectations.
You’ll learn to:
- Identify
six different categories of customer expectations
- “Really”
exceed the customer expectations
- Provide
E-Plus service (that little bit Extra)
- Use individual
and corporate personality to exceed expectations
- Provide
on-time service
- Understand
the need for follow-up and how to do it
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Order online here on our secure
Web site, call us toll
free at 1-800-258-7246 or fax us at 1-913-432-0824.
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100% Guarantee! |
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Customer satisfaction is our
#1 priority. If you are not satisfied with your purchase
for any reason, return it to us within 60 days, and we
will refund your money in full! No questions asked. |
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