What You’ll Learn
- Secrets to taking the dread, fear, and anxiety out of conflict
- The top 5 things NOT to do in a conflict
- Why avoidance, power plays, pouting, and manipulation never resolve conflict
- How to keep your head and remain calm when things blow up
- Foolproof ways to keep your emotions — and the emotions of others — in check so differences will get resolved quickly
- Expert tips on responding professionally when the other person loses it emotionally
- How to view disagreement as a tool to strengthen your workplace relationships and improve collaboration and cooperation
- Active listening skills that help you hear what’s really being said
- How to end mixed messages and misunderstandings with crystal-clear communication techniques
Your Trainer: Ruth St. Pierre
Ruth St. Pierre is a master communicator and facilitator who is widely regarded as one of North America’s leading trainers on workplace conflict. Ruth has an innate ability to identify — and eliminate — the root causes of destructive conflict in the workplace. She’s also a master at teaching you how to uncover the positive outcomes of conflict, including the opportunity for building relationships and generating creative new solutions to workplace dilemmas.
Ruth will share with you a set of proven and practical strategies that anyone can use if they know how. And she’ll teach you exactly how to do it in this program — guaranteed!
Ruth’s client list includes heavy-hitting companies and government agencies such as
Winnebago Industries, FEMA, Jet Propulsion Laboratories, the U. S. Department of Homeland Security, MBNA, the University of Notre Dame, Boise Cascade, and Rockefeller University … to name a few.
Ruth will deliver useful tools and information in a short amount of time, and her motivational style will engage you and others to work toward higher levels of professional excellence! Just be prepared for the productive discussions among your teammates once the training is done!