What You’ll Learn
The 5 Winning Habits:
- Think like a supervisor: Get a handle on big-picture management
- Boost staff productivity and build morale
- Delegate like a pro and develop your staff’s skills
- Deal with conflict and discipline effectively — get to the root of the problem and stop it dead in its tracks
- Know how to handle termination so it’s easier on everyone and you’re protected legally
The 3 Career-Killing Mistakes Supervisors Make:
- Mistake #1: Failure to equip your employees with the resources to get their jobs done — it takes more than pens and paper
- Mistake #2: Failure to troubleshoot for your staff and conquer the most overlooked managing skill
- Mistake #3: Failure to grow critical relationships and get more out of your employees by breaking down communication and administration barriers
Your Trainer: Ray Pons
Funny and thought-provoking, Ray Pons will ease your worries and stress about your new responsibilities as a supervisor. With more than 25 years of experience in business, Ray brings his expertise to this training and is excited to help you become the best supervisor you can be.
Ray has provided training to managers and supervisors in a variety of organizations, including Investors Group, Government of Canada, Students Against Drunk Driving, Hospice, Big Brothers, and Toastmasters International. He helps people learn more, do more, and become more. You are guaranteed to learn the fundamentals necessary to become a more confident supervisor in this training.