Assertiveness has been a hot topic for more than a decade. And why not? People who master assertiveness skills go farther - faster - in today's competitive business environment because they know how to respond appropriately to workplace challenges. While other training resources on assertiveness concentrate on the "why," this unique training focuses squarely on the "how to." By applying the 12 powerful action steps outlined, you'll discover how to tap into your own abundant supply of assertiveness.

Benefits:

• Change the status quo and improve your working conditions.
• Increase your self-confidence and boost your effectiveness.
• Get results as you use the powerful negotiation techniques.

Session 1
Section A: Module One

• Overview
• Step 1 - Like Me
• Step 2 - Know Me
• Roles
• Responsibility
• Relationships
• Step 3 - Know Them
• Step 4 - Grow
• Review
  

Section B: Module Two

• Overview
• Negativity
• Feedback
• Step 5 - Take Action
• Conversation Model
• Step 6 - Anticipate
• Step 7 - Be Positive
• Step 8 - Persist
• Review

Section C: Module Three

• Overview
• Five Different Behaviors
• Decision Making
• Step 9 - Lighten Up
• Step 10 - Take Care of Me
• Leadership Qualities
• Step 11 - Have Patience
• Step 12 - Be Committed
• Review