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How to Handle Conflict and Confrontation
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| Put an End to the Negative Attitudes, Hurt Feelings and Angry
Outbursts That Stem From Mismanaged Conflict
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List Price: $149.00 |
| Your Price: $99.00 (USD) |
| Savings:
$50.00 |
Interactive CD-ROM
(for Windows) and Handbook, Running time: 1–2 hours |
| Item No. 2867 |
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How to Handle Conflict & Confrontation features a CD-ROM and comprehensive handbook designed to end negative attitudes, hurt feelings and angry outbursts stemming from mismanaged conflict.
This interactive program offers a systematic, easy-to-use approach to defuse volatile situations and remain in control when tempers flare and emotions overheat. Exercises and assessments offer the user an opportunity to practice conflict resolution skills and monitor progress along the way.
Conflict management specialist Sharon Spano understands the dangers of ignoring conflict. Her many leadership positions in this demanding field increased her awareness of the importance of conflict management. A published author dedicated to excellence, Sharon uses real-life experiences to strate the stages of conflict and offers the necessary tools to generate resolution.
Conflict in the workplace occurs whenever diverse individuals work together. It’s inevitable.
This training program delivers an array of tools, techniques and strategies for resolving conflict fairly and honestly without causing anger.
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Here’s what you’ll learn …
- Solutions for people problems — perfect for teams!
- How to pinpoint the underlying causes of conflict and take action quickly
- Negotiation, mediation, arbitration — use these tools when people “declare war”
- Coping strategies for handling the three stages of conflict
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Order online here on our secure
Web site, call us toll
free at 1-800-258-7246 or fax us at 1-913-432-0824.
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100% Guarantee! |
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Customer satisfaction is our
#1 priority. If you are not satisfied with your purchase
for any reason, return it to us within 60 days, and we
will refund your money in full! No questions asked. |
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