Every company needs policies and procedures in order to operate efficiently, avoid employee confusion and adhere to legal and regulatory guidelines. But writing these documents — and getting employees to actually pay attention to them — can be a challenge! The material in this book provides you with a definitive guide to creating policies and procedures documents that people will read and use.

Writing Effective Policies and Procedures is useful for professionals in such areas as:

• Health and safety
• Human resources
• Office management
• Administration
• Manufacturing
• Customer service
• Finance and accounting

• Write and design documents clearly (so that employees will understand and follow the policies)
• Plan, analyze and research each element of the document
• Help employees increase efficiency, reduce mistakes and frustration, and save time and money by providing clear guidelines to follow
• Avoid mistakes that can get your company in legal trouble