Improve your writing at school,
at work, and at home.
New in the Fifth Edition:
The most current guidelines on email,
information management, and online
documentation. Learn how to manage the
flood of email coming at you and get results
from the email you send. Find out how to
add distinctiveness and power to your
online presence.
Updated best practices for graphics.
Here’s the best current thinking on visuals
for documents and presentations, charts,
color, illustrations, maps, photos, and
tables—including all-new examples.
Guidance on global English. There is a new
section on English as a second language for
business professionals, as well as updated
guidance on international business English.
Valuable new insights for knowledge
workers. Learn new ways to think and process
information better in updated sections on
thinking strategies and the writing process,
as well as practical guidance for managing
projects and meetings.
Model documents for today. As email
supplants traditional business letters and
memos, you need new models to follow. See
the “Model Documents” section for updated
samples of sensitive emails, reports,
proposals, procedures, and resumes.
Everything in this fifth edition has been
updated to help you meet the communication
challenges of the high-tech, high-demand
business world of today.