Eliminate misunderstandings … Prevent and solve conflict … Build strong employee relationships! All with the essential communication skills you’ll learn here.

Pamela Jett Aal

Managers spend up to 80% of their time communicating. If you aren’t communicating effectively, you could be failing at 80% of your job!

Sure, everyone needs to be able to communicate well, but as a manager, it is vital that you have superior communication skills.
In your job, you must be able to give directions employees understand the first time; coach and critique in a way that doesn’t bring them down; and listen actively in order to catch problems before they become disasters.

But you also have a lot of other responsibilities on your plate. Between managing your duties and your team’s work and interacting with other departments, you're frustrated and busy. And when you find yourself running from one thing to the next, your quality of communication somehow gets stuck in survival mode. You can’t afford to let this happen to the number one leadership trait you need!

When you don’t communicate well with your employees, they’ll draw their own conclusions:

“My boss is mad at me. I don’t know why.”
“I’m getting the silent treatment. My boss hasn’t spoken to me in two days.”
“I heard my boss whispering to another employee. I just know they were talking about me.”
“I thought I did a really great job on that project, but my boss hasn’t really said anything.”
“I don’t think my boss likes me. I guess I’ll start looking for another job.”

Discover the communication techniques you need to create a work environment where your employees enjoy working for you
During this powerful, quick-hitting CD training, you’ll learn how to apply active listening to solve employees problems... prevent potential conflicts and misunderstandings... and foster an environment where your employees are more productive and feel comfortable coming to you in times of trouble.

You’ll learn tips for giving clear verbal and nonverbal communication and easily recognize when there’s been a misunderstanding. You’ll find out how to adapt to different types of personalities and deliver constructive criticism and coaching that boost morale.

The bottom line: Your employees’ happiness and your ability to manage successfully, depend on effective communication. Purchase this CD today and gain the skills top managers use to maintain a happy staff that is more productive and willing to get their jobs done for you.

What You’ll Learn:

• Why communication skills are essential to your success as a manager
• Face-to-face, e-mail, phone … when should you use these different communication media?
• Active listening techniques that will help you solve problems, remedy conflict, and improve productivity
• What you're not “saying”: How to keep your gestures, facial expressions, and tone of voice consistent with your message
• Tips for giving constructive criticism and coaching your staff to success
• When it’s more than the message — How to use communication to build relationships
• How to change your communication to be effective with different types of people

Your Trainer: Pamela Jett Aal
When it comes to teaching you how to better communicate in your role as a manager, Pamela Jett Aal knows how to deliver the proven and practical communication techniques you need. An internationally respected speaker and consultant, and president of her own training company, Pamela has perfected her communication through years of training and holds an M.S. in Communications with an emphasis in Interpersonal Communication from Illinois State University.

For over ten years, Pamela has delighted audiences around the world with her positive, high-energy approach to teaching better communication skills. She brings her sense of humor, real-life examples, and practical suggestions to every audience she encounters.

On this CD, Pamela will share with you her mastery of advanced interpersonal communication skills that will allow you to work more effectively as a manager. Don’t miss this opportunity to learn communication essentials from a true expert!