"It doesn't matter if you are an individual contributor
who wants to hang on to a better work life or a CEO who wants to maintain a
new high level of productivity: Sustaining change is the true test of leadership.
Holding on to a culture of innovation, maintaining a higher quality of work
life, constantly renewing an important customer service program, or retaining
a more participative management style require the use of an unique set of principles
that are different than those used simply to initiate a change . . . External
energy is often what it takes to catch our attention in a busy world. But external
energy cannot sustain a change. That takes a different source of energy: natural
energy." --from the Introduction to FISH!
Sticks.
With more than 2 million copies in print worldwide, FISH!
and FISH! Tales have been fixtures on the Wall Street Journal, USA
Today, Business Week, New York Times Business, and Publishers Weekly
best-seller lists. The FISH! philosophy has been featured widely in People,
Fast Company, and on CBS Television's Sunday Morning and CNN's
Business Unusual. Thousands of organizations are using the FISH! philosophy
to bring more energy and passion to their work, including Abbott Labs, Arrow
Electronics UK Limited, Bristol-Myers Squibb, Ford, Harley-Davidson, the Mayo
Clinic, Nabisco, the National Weather Service, Nordstrom, P&G, Prudential,
Sprint, the U.S. Army, and Wells Fargo.
There are many ways to make
good changes. This brilliant new parable will show you how to help
make those changes stick — for good.
Effecting change in an
organization is a piece of cake — compared to the real challenge
of getting change to stick. Now, the authors of FISH!, the
million-plus copy international best-selling book and video
phenomenon, have returned with an all-new, stand-alone business
parable that shows how anyone can do exactly that. Here is a
remarkable way to keep your work vital, alive and fresh as you
navigate staff turnover, tough times and general run-of-the-mill
cynicism and burnout.
When Rhonda, a new manager,
takes over from a popular and now promoted boss, she is faced with
the problem of how to keep spirits and performance up in a
newly-energized unit that has, frankly, started to get bored and
cranky and return to its old ways. But then she visits the
amazing Tsunami Too, a fictional sushi restaurant that always has
a huge line of customers cheerfully waiting for hours to get in.
Soon, she realizes that the way to keep her staff and herself
motivated and at the top of their game can be learned from a
brilliant sushi chef and a bunch of waiters who continually teach
one another everything they need to know about giving great
customer service, integrating new employees, and maintaining an
atmosphere of constant innovation and overall excellence.
FISH! Sticks employs
the same kind of easy-to-use story that was used in Fish!
to illustrate its three main commitments for continued
success: Find IT, Live IT, Coach IT, where the "IT" is each
employee's own personal vision found with the overall vision
for the business. Chock full of easy-to-grasp examples, this book
provides advice that is concrete and can produce immediate
improvements in employee morale, customer satisfaction, and
productivity — both for the short-and long-term.
If you have ever made a change
or innovation only to feel soon after that you were backsliding -–
or if you want to identify what's working in your workplace and
make sure that it keeps working — then FISH! Sticks is a
book that will help you achieve your goals.
ABOUT THE AUTHORS:
Stephen C. Lundin,
the Big Tuna Ph.D., is a writer, filmmaker and
public speaker. He serves as head counselor of the popular FISH!
Camps.
John Christensen
is a filmmaker and CEO of ChartHouse Learning, the leading
producer of corporate learning programs, including FISH!,
the video.
Harry Paul,
a professional speaker, is a consulting partner
with the Ken Blanchard Companies and the director of speaker
services at Nelson Motivation.