You’re in a caring profession because you want to help people. But some people make that difficult.

Every day, you walk into emotionally charged situations where people show anything but their best behavior.

As a caring professional, you empathize with what they’re going through: They don’t feel well, they’re nervous about what they might find out, or they’ve already been through a lot and are understandably frustrated.

You’re only human, though. And some days, these difficult people and situations drain you of every ounce of energy and patience you have.

That’s why this training is so vital for you. It gives you the tools you need to handle these intense situations and difficult people, ensuring you can stay focused on delivering the exceptional medical care your patients need.

Proven-effective techniques for health-care professionals

How to Handle Difficult & Emotional Situations, Patients & Family Members is a powerful CD featuring dozens of practical techniques you can put into practice immediately.

Developed by medical professionals for medical professionals, this training gets to the heart of what it takes to maintain a positive, professional demeanor in the face of the many emotions and behaviors you encounter: anger, sadness, aggressiveness, belligerence, impatience, insensitivity, fear and more. It gives you the tools you need to handle the emotions without sacrificing quality of care.

This training only takes about an hour, but it’ll benefit you for the rest of your career! Don’t let this opportunity pass you by: Purchase this CD today!

What You’ll Learn:

• Understanding client expectations … how to find out what patients and families really want
• Gaining an understanding of why families and patients become emotional during illness — the emotional dynamics of stress and illness
• How to successfully handle emotional situations and people without anyone losing
• Techniques for gaining confidence and control when dealing with difficult people
• Using listening skills and E.S.P. to get great results with all types of patients and family members
• How to gain your clients’ confidence and develop a great rapport with them
• 10 must-dos for creating and maintaining positive relationships
• How to improve the relationship between health-care workers and patients and their families … the roles that we play

Your Trainer: Joanne Thomas
Joanne's experience as a nursing director in the medical industry, coupled with her amazing gift for training adults, made her our only choice to teach other health professionals — just like you — to deal with the overwhelming burdens that only your industry faces on a daily basis.

Joanne received her B.S. in nursing from Rhode Island College, and then her M.S. in nursing administration from the University of Rhode Island. She brings insight and experience to her programs through twelve years of leadership, staff development, and process improvement. Joanne is committed to serving others and helping people grow in their professionalism and develop new roles in their lives. She has presented many programs as a nurse manager and nursing director and has developed and implemented numerous new programs throughout her career.

Joanne knows firsthand how to deal with emotional patients and family members who may not accept the answers you have to give. It's the hardest part of your job, and even though no training in the world could ever make it easy, Joanne is eminently qualified to teach you how to do it better.

As one of the most respected health-care trainers in the country, Joanne will inspire and motivate you, other staff members, and managers to fulfill both personal and professional goals while also providing the highest quality care to your patients and their family members. Even in this one-hour format, her solution-based training will give you the tools and techniques you need to make positive changes at work.