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  How to Handle Difficult People
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Understand and Deal Effectively With Difficult People
List Price: $89.95
Your Price: $79.95  (USD)
Savings: $10.00
6 Audio CDs
Item No. 130CD

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  Get more positive results from people than you ever thought possible. There's at least one in every job or business — that person whose sole purpose seems to be to make your life miserable. You don't have to fall victim to these people. Learn to deal effectively with difficult people and tough situations through the powerful, effective principles taught in this series.
  Here’s what you’ll learn:
  • Why people are so difficult
  • What motivates people who are difficult
  • How to get rid of the problem, not the person
  • How to avoid the stress of personality conflicts
  • Controlling yourself: how to be sure you're not a part of the problem
  • Belief filters: what they are and how to adjust yours
  • To identify different types of difficult behavior and what lies behind each
  • A powerful formula for changing your attitude
  • The secret to bringing out the best in all types of people
  • Understanding the role that self-esteem plays in problem behavior
  • How to use the 7 communication keys to ease tension and smooth out problems
  • The secret to keeping cool when you are under attack
  • How to overcome your fear of confrontation so you can defend yourself

Fact is, you can run but you can’t hide from difficult people. And there’s always one in every office. This practical program is full of the tips and techniques you need to navigate the landmine of difficult behavior and eliminate those ticking bombs once and for all. Just picture it – you wake up energized and ready to get to the job you enjoy – knowing that difficult person you use to deal with has become a valuable member of the team – no longer wreaking havoc and stress on everyone’s emotional front. It’s not just a dream! It’s a reality with
How to Handle Difficult People!
  Order online here on our secure Web site, call us toll
free at 1-800-258-7246 or fax us at 1-913-432-0824.

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