The challenges and demands of managing others can leave you feeling overwhelmed and questioning your effectiveness as a leader. Real-World Tools for Managers and Supervisors focuses on the 10 techniques that a manager must master to survive and succeed in becoming a respected and confident manager. From hiring and firing to succession, communicating, and coaching, you’re likely to encounter many daily challenges as a supervisor. Industry experts Veronica Allen and Anthony Miller guide you through the skills of great managers and provide you with real-world application on how to succeed at the office. Their techniques will show you how to resolve conflicts, train and motivate employees, and set goals so you can thrive as a manager. This video also offers tips to effectively resolve conflict, including understanding the differences in people, overcoming emotion, and reaching agreements and moving forward. The decision-making and problem-solving skills learned will enable you to work out the importance of individual factors involved and make the best decisions with the information at hand.