Poorly handled conflicts cause anxiety, tension, and stress in the
workplace. They also reduce morale
and hinder productivity. This DVD
helps you discover a wealth of
techniques to end negative attitudes,
hurt feelings, and angry outbursts that
stem from unresolved conflict.
When dealt with properly, conflict
can lead to new opportunities — even
serve as a catalyst for positive change
that actually strengthens workplace
relationships and team collaboration.
In just one hour, learn to:
- Avoid situations that trigger
conflict
- Maintain healthy working
relationships
- Recognize different types of turmoil
- Use conflict constructively to
strengthen the team
Learn powerful ways to harness
conflict and build a more
productive team.
You will …
- Understand why it’s dangerous to
ignore any conflict in hopes it will “just go away”
- Avoid four situations that always
trigger conflict between co-workers
- Deal with the four basic types
of conflict
- Stay calm and focused, even in the
most explosive situations
- Short-circuit conflict before it
erupts out of control
- Recognize the three conflict
management stages and how to
diffuse each
- Use conflict constructively to
enhance your team’s effectiveness
