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Audio - CD
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Products in alphabetical order.
Audio - CD
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Bill Capodagli Presents, Customer Service – “The Disney Way”
Creating an Environment of Customer Service Excellence
How to Deliver Grand Slam Customer Service
How to Effectively Handle Customer Complaints
How to Handle Conflict & Confrontation
Managing the Emerging Work Force: Gen X & Gen Y
Managing the Emerging Work Force: Gen X & Gen Y
Motivational Techniques for Customer Service Professionals
Sales Success Strategies for Prospecting & Cold-Calling
Secrets for Selling Over the Phone
Secrets for Selling Over the Phone
The 6-Step Approach to Sales Success
The Dos & Don’ts of Customer Service
Understanding What Your Customer Really Wants
Book
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Delivering Knock Your Socks Off Service, 4th edition
Exceptional Customer Service
Front Desk Security & Safety
Knock Your Socks Off Answers
Knock Your Socks Off Service Recovery
Sustaining Knock Your Socks Off Service
CD Interactive
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Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests
CD-ROM
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Harnessing the Power of Excel® Database Features
Making a Smooth Transition Into Excel® 2007
Mastering Excel® Functions and Formulas
The Essentials of Front Desk Safety and Security
DVD
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Telephone Skills at Work
Through the Customer's Eyes
On-Line Training
Top Of Page
Bill Capodagli Presents, Customer Service – “The Disney Way”
Bill Capodagli Presents, Customer Service – “The Disney Way”
How to Deliver Grand Slam Customer Service
How to Effectively Handle Customer Complaints
How to Handle Conflict & Confrontation
How to Handle Conflict and Confrontation
How to Handle Difficult & Emotional Situations, Patients & Family Members
Mastering Microsoft® Excel® Macros
Motivational Techniques for Customer Service Professionals
Secrets for Selling Over the Phone
The Dos & Don’ts of Customer Service
Through the Customer's Eyes Online- PLUS! 5 Free Certification Tests
Understanding What Your Customer Really Wants
Video
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How to Handle Difficult People
Telephone Skills at Work
Through the Customer's Eyes VHS Series - PLUS! 5 Free Online Certification Tests
Winning Customer Loyalty & Exceed Customer Expectations
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