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Customer Service   Audio - CD Book CD Interactive On-Line Training Video   Products in alphabetical order.     Audio - CD  Top Of Page     Bill Capodagli Presents, Customer Service – “The Disney Way”       Bill Capodagli Presents, Customer Service – “The Disney Way”       How to Deliver Grand Slam Customer Service       How to Deliver Grand Slam Customer Service       How to Effectively Handle Customer Complaints       How to Handle Conflict & Confrontation       Managing the Emerging Work Force: Gen X & Gen Y       Managing the Emerging Work Force: Gen X & Gen Y       Motivational Techniques for Customer Service Professionals       Motivational Techniques for Customer Service Professionals       Sales Success Strategies for Prospecting & Cold-Calling       Secrets for Selling Over the Phone       The 6-Step Approach to Sales Success       The Dos & Don’ts of Customer Service       Through the Customer's Eyes       Understanding What Your Customer Really Wants     Book  Top Of Page     Delivering Knock Your Socks Off Service, 4th edition       Exceptional Customer Service       Front Desk Security & Safety       Knock Your Socks Off Answers       Knock Your Socks Off Service Recovery       Sustaining Knock Your Socks Off Service     CD Interactive  Top Of Page     Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests       Through the Customer's Eyes License (1 user)       Through the Customer's Eyes License (10 users)       Through the Customer's Eyes License (100 users)       Through the Customer's Eyes License (25 users)       Through the Customer's Eyes License (5 users)       Through the Customer's Eyes License (50 users)     On-Line Training  Top Of Page     How to Effectively Handle Customer Complaints       How to Handle Conflict & Confrontation       How to Handle Conflict and Confrontation       How to Handle Difficult & Emotional Situations, Patients & Family Members       Mastering Microsoft® Excel® Macros       Motivational Techniques for Customer Service Professionals       Secrets for Selling Over the Phone     Video  Top Of Page     How to Handle Difficult People       Telephone Skills at Work       Through the Customer's Eyes VHS Series - PLUS! 5 Free Online Certification Tests       Winning Customer Loyalty & Exceed Customer Expectations     Top Of Page

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