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  Customer Service
 
Audio - CD Book CD Interactive CD-ROM DVD On-Line Training Video
  Products in alphabetical order.  
  Audio - CD  Top Of Page
    Bill Capodagli Presents, Customer Service – “The Disney Way”  
    Creating an Environment of Customer Service Excellence  
    How to Deliver Grand Slam Customer Service  
    How to Effectively Handle Customer Complaints  
    How to Handle Conflict & Confrontation  
    Managing the Emerging Work Force: Gen X & Gen Y  
    Managing the Emerging Work Force: Gen X & Gen Y  
    Motivational Techniques for Customer Service Professionals  
    Sales Success Strategies for Prospecting & Cold-Calling  
    Secrets for Selling Over the Phone  
    Secrets for Selling Over the Phone  
    The 6-Step Approach to Sales Success  
    The Dos & Don’ts of Customer Service  
    Understanding What Your Customer Really Wants  
  Book  Top Of Page
    Delivering Knock Your Socks Off Service, 4th edition  
    Exceptional Customer Service  
    Front Desk Security & Safety  
    Knock Your Socks Off Answers  
    Knock Your Socks Off Service Recovery  
    Sustaining Knock Your Socks Off Service  
  CD Interactive  Top Of Page
    Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests  
  CD-ROM  Top Of Page
    Harnessing the Power of Excel® Database Features  
    Making a Smooth Transition Into Excel® 2007  
    Mastering Excel® Functions and Formulas  
    The Essentials of Front Desk Safety and Security  
  DVD  Top Of Page
    Telephone Skills at Work  
    Through the Customer's Eyes  
  On-Line Training  Top Of Page
    Bill Capodagli Presents, Customer Service – “The Disney Way”  
    Bill Capodagli Presents, Customer Service – “The Disney Way”  
    How to Deliver Grand Slam Customer Service  
    How to Effectively Handle Customer Complaints  
    How to Handle Conflict & Confrontation  
    How to Handle Conflict and Confrontation  
    How to Handle Difficult & Emotional Situations, Patients & Family Members  
    Mastering Microsoft® Excel® Macros  
    Motivational Techniques for Customer Service Professionals  
    Secrets for Selling Over the Phone  
    The Dos & Don’ts of Customer Service  
    Through the Customer's Eyes Online- PLUS! 5 Free Certification Tests  
    Understanding What Your Customer Really Wants  
  Video  Top Of Page
    How to Handle Difficult People  
    Telephone Skills at Work  
    Through the Customer's Eyes VHS Series - PLUS! 5 Free Online Certification Tests  
    Winning Customer Loyalty & Exceed Customer Expectations  
  Top Of Page
National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824


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