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Audio CD Book CD Interactive CD-ROM DVD Video On-Line Training
Products in alphabetical order.
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How to Handle Conflict & Confrontation
Managing the Emerging Work Force: Gen X & Gen Y
Motivational Techniques for Customer Service Professionals
The 6-Step Approach to Sales Success
Understanding What Your Customer Really Wants
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Delivering Knock Your Socks Off Service, 4th edition
Exceptional Customer Service
Front Desk Security & Safety
Knock Your Socks Off Answers
Knock Your Socks Off Service Recovery
Sustaining Knock Your Socks Off Service
CD Interactive  Top Of Page
Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests
CD-ROM  Top Of Page
Bill Capodagli Presents: Customer Service – “The Disney Way”
Bill Capodagli Presents: Customer Service – “The Disney Way”
Building Rapport and Developing Relationships With Customers
Creating an Environment of Customer Service Excellence
Customer Research for Sales Professionals
Customer Service and Support Centers
Getting Your Sales & Customer Service New Hires Up to Speed Quickly
Handling Confrontational Customers
Harnessing the Power of Excel® Database Features
How to Deliver Grand-Slam Customer Service
How to Effectively Handle Customer Complaints
How to Effectively Handle Customer Complaints
How to Think Like Your Customers Think
Making a Smooth Transition Into Excel® 2007
Sales Success Strategies for Prospecting and Cold-Calling
Telephone Skills for Administrative and Front-Desk Professionals
Telephone Skills for Administrative and Front-Desk Professionals
Telephone Skills for Customer Service & Sales Professionals
The Essentials of Front Desk Safety and Security
The Essentials of Front Desk Safety and Security
DVD Video  Top Of Page
Through the Customer's Eyes
On-Line Training  Top Of Page
Bill Capodagli Presents, Customer Service – “The Disney Way”
Bill Capodagli Presents, Customer Service – “The Disney Way”
Customer Service That WOWS!
How to Deliver Grand Slam Customer Service
How to Effectively Handle Customer Complaints
How to Handle Conflict & Confrontation
How to Handle Conflict and Confrontation
How to Handle Difficult & Emotional Situations, Patients & Family Members
Mastering Microsoft® Excel® Macros
Motivational Techniques for Customer Service Professionals
Secrets for Selling Over the Phone
The Dos & Don’ts of Customer Service
Through the Customer's Eyes Online- PLUS! 5 Free Certification Tests
Through the Customer’s Eyes —
Level II Certification
Understanding What Your Customer Really Wants
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National Seminars Training
1.800.258.7246