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  Customer Service
 
Audio - CD Book CD Interactive CD-ROM DVD On-Line Training Video
  Products in alphabetical order.  
  Audio - CD  Top Of Page
    Bill Capodagli Presents, Customer Service – “The Disney Way”  
    Bill Capodagli Presents: Customer Service – “The Disney Way”  
    Creating an Environment of Customer Service Excellence  
    How to Deliver Grand Slam Customer Service  
    How to Effectively Handle Customer Complaints  
    How to Handle Conflict & Confrontation  
    Managing the Emerging Work Force: Gen X & Gen Y  
    Managing the Emerging Work Force: Gen X & Gen Y  
    Motivational Techniques for Customer Service Professionals  
    Sales Success Strategies for Prospecting & Cold-Calling  
    Secrets for Selling Over the Phone  
    The 6-Step Approach to Sales Success  
    The Dos & Don’ts of Customer Service  
    Understanding What Your Customer Really Wants  
  Book  Top Of Page
    Delivering Knock Your Socks Off Service, 4th edition  
    Exceptional Customer Service  
    Front Desk Security & Safety  
    Knock Your Socks Off Answers  
    Knock Your Socks Off Service Recovery  
    Sustaining Knock Your Socks Off Service  
  CD Interactive  Top Of Page
    Through the Customer's Eyes CD-ROM Series - PLUS! 5 Free Online Certification Tests  
  CD-ROM  Top Of Page
    COBRA Compliance  
    Harnessing the Power of Excel® Database Features  
    How to Deliver Grand-Slam Customer Service  
    How to Find and Attract Excellent Customer Service Professionals  
    Making a Smooth Transition Into Excel® 2007  
    Mastering Excel® Functions and Formulas  
    Mastering Excel® Functions and Formulas  
    The Essentials of Front Desk Safety and Security  
    The Essentials of Front Desk Safety and Security  
    The Essentials of Front Desk Safety and Security  
    The Next Generation of Customer Service: Up-to-Date Tips and Techniques for Keeping Your Customers Satisfied  
  DVD  Top Of Page
    Through the Customer's Eyes  
  On-Line Training  Top Of Page
    Bill Capodagli Presents, Customer Service – “The Disney Way”  
    Bill Capodagli Presents, Customer Service – “The Disney Way”  
    How to Deliver Grand Slam Customer Service  
    How to Effectively Handle Customer Complaints  
    How to Handle Conflict & Confrontation  
    How to Handle Conflict and Confrontation  
    How to Handle Difficult & Emotional Situations, Patients & Family Members  
    Mastering Microsoft® Excel® Macros  
    Motivational Techniques for Customer Service Professionals  
    Secrets for Selling Over the Phone  
    The Dos & Don’ts of Customer Service  
    Through the Customer's Eyes Online- PLUS! 5 Free Certification Tests  
    Understanding What Your Customer Really Wants  
  Video  Top Of Page
    How to Handle Difficult People  
    Through the Customer's Eyes VHS Series - PLUS! 5 Free Online Certification Tests  
    Winning Customer Loyalty & Exceed Customer Expectations  
  Top Of Page
National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824


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