At Disney, every contact with a customer offers a chance to shine. They call them their “Moments of Truth” . . . the opportunities to create everlasting positive impressions! And, because the company demands excellence as an organizational absolute, even their fiercest competitors acknowledge that Disney is simply the best customer-centric company on the planet!

Now you can learn how to inspire that level of customer service passion in your own organization with Customer Service – “The Disney Way”!

Learn the Keys to Dazzling Customer Service in Just
One Hour!
Purchase this one-hour online training program and learn Disney’s formula for customer service brilliance. You’ll gain invaluable ideas that your company can immediately implement to amazing effect.

You’ll also learn insider secrets about how Disney requires – and receives – customer-focused behavior from every employee … from top executives to part-time staff. You won’t want to miss that!

Produce a “Show” for Your Customers and They’ll Thank You for It Forever!
Walt Disney knew that every aspect of his business was “show” business, and every moment spent with a customer meant that the employee was “on stage.” By perfecting the art of customer relations, Disney’s record of customer loyalty, satisfaction, and repeat business became legendary.

Order today and you’ll learn how to capture this enthusiasm for customer service throughout your organization. Your team will learn how to put on a “show” that brings customers back again and again and again!

Disney’s Success Can Be Your Success – Don’t Miss This Training!
So what are you waiting for? Learn how to support your business and your customers with the same level of excellence – bring Customer Service – “The Disney Way” into your organization now!

What You’ll Learn:

• Disney’s No.1 unbreakable rule for providing the ultimate customer service experience
• How Walt’s version of “show” business is the perfect tonic for what ails your business
• Identifying the “Moments of Truth” in your organization and ensuring nobody ever misses one again!
• The hidden – and not-so-hidden – costs for your company of even a single poor customer service experience for your company
• How to use a little bit of Disney’s “pixie dust” to create your own customer-centric organization
• Are you overlooking the first step in creating great service? Find out here
• How to gain complete buy-in for your new customer service vision and values, from everyone up and down the corporate ladder
• 5 keys to creating “magical” moments for your customers

Your Trainer: The Disney WayAuthor, Bill Capodagli

A serious student of excellence, Bill Capodagli has a thriving success story of his own. The original edition of The Disney Way, which Capodagli co-authored, was awarded the coveted “Best Business Book of the Year” by Fortune magazine and is now published in eight languages. He is also the co-author of The Disney Way Fieldbook, which provides action plans for instilling Disney's vision into any company, complete with diagnostic exercises, practice sessions, proven advice, and insightful questionnaires. Capodagli also co-authored the popular book Leading at the Speed of Change: Using New Economy Rules to Transform Old Economy Companies.

The prolific bestselling author has nearly three decades of management consulting and corporate research expertise. As managing partner of Capodagli Jackson Consulting, he brings dynamic managerial experience and graduate-level teaching experience to the firm.

Ever practical, Capodagli’s style is also passionate and hard-hitting. He is currently the most requested speaker in the United States on Walt Disney’s original success and leadership principles. This CD training is a rare opportunity to learn directly from Capodagli.

“This book is about the real magic: Stimulating and harmonizing the collective energy of your people.” — Ken Blanchard, bestselling author of
The One Minute Manager