Ever wondered what makes your customers tick?
Find out here …

Sometimes working with customers can seem like a mystery. You know, the customers you can’t seem to satisfy … the ones who don't know what they want … the ones you just can’t seem to figure out. Have you ever wondered, “What do they want from me?”  You aren’t alone! The good news is, this CD can tell you just that.

When you purchase this training, you’ll learn firsthand what your customers want, for incredible results every time. You’ll have less stress and happier customers, and your job will be easier.

Learn the secrets behind satisfying every customer – with less effort

This workshop breaks down the mind-set of customers and sheds light on what they’re looking for from you … what they inherently want and the key questions you can ask to narrow down their specific needs. Plus, you’ll learn what you can do when your customer wants the impossible.

Don’t spend another day trying to feel your way around a customer. Get the skills you need to approach every customer interaction with confidence. It’ll be your secret weapon for exceptional customer service. Purchase this CD today.

A Glance at Your Agenda:

• Learn about the three types of customers you deal with
• Understand what motivates people to buy a product or service
• Questioning techniques that get the results you’re looking for
• Open-ended questions that get them talking
• The four most common service traits that every customer wants  
• Using the three steps of customer happiness
• The keys behind active listening and how they help you satisfy your customers
• Internal vs. external focus and the critical difference   
• What to do when your customer wants the impossible 

About Your Trainer: Claudia James
With more than 30 years of professional and training experience, it’s easy to see why Claudia is one of the most exceptional trainers you’ll ever hear from. Claudia combines her real-world experience in the customer service industry to give you concrete techniques and how-to’s that will change the way you interact with your customers forever.

Claudia has conducted more than 300 workshops and provided consultation services to small businesses, national organizations, and everything in between. In fact, her clients include some of the most recognizable companies in their industry, including AT&T, Farmers Insurance Group, State Farm, Wal-Mart, Scholastic Inc., and the National Association of Women Business Owners.

Claudia is ready to give you the practical, proven secrets behind what every customer wants. Don’t miss your chance to hear from her! Purchase this training today.