Here’s what you’ll learn:
Volume 1: The Differences in People
- Effective strategies to overcome stressful personality conflicts
- How to recognize the control we have
over ourselves
- How to develop better business relationships
- Techniques to understand and adjust our “belief filters”
- The five dangerous misconceptions
of communication
- Identifying the “turn-offs” and “turn-ons” of
the SELF personalities
Plus, take the eSELF Profile, your online tool to
discover your personality and working style.
Volume 2: Dealing With Difficult People
- The types of difficult behavior
- How to be calm yet assertive when dealing with
the Bull, the Time Bomb, the Fox, and the other
unique personality types
- The formula for changing attitudes
- Ways to bring out the best in people
- The essential tools to handle all types of people
and get what you want
Volume 3: Strategies for Increased Self-Esteem
- Failure and success in communication
- How to overcome the feelings difficult people
give you
- The importance of self-esteem
- The keys to communicating
- Ways to combat resistance to change
- How to effectively implement the strategies of the “Communication Sandwich”
- How to maintain composure “under fire”
This insightful DVD series arms you with the
powerful tools and easy-to-use techniques you need
to deal successfully with all the difficult people in
your life. 
