home  |  about us  |  view cart  |  search

Follow us on: FacebookTwitterGoogle+LinkedIn
National Seminars Training - Your Complete Learning Center SEMINAR FINDER
Sign Up for Emails or Special Offers
  Exceptional Customer Service
. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Handle Customers with Skill and Confidence
List Price: $14.95
Your Price: $9.95  (USD)
Savings: $5.00
Perfect-Bound, 124 pages
Item No. 4882

Great customer service isn’t something that’s just “nice” to do for people – it’s vital to the ongoing success of your company. The truth is, one bad experience – however small and insignificant – can send your customers directly into the hands of your competitors.

How do you deliver service that “wows” your customers and exceeds their expectations? How do you help your customer service staff develop the habits and characteristics of service superstars?

In this informative handbook, we’ve compiled a wealth of up-to-the-minute ideas, insights and techniques for consistently delivering exceptional service. You’ll learn directly from today’s customer service “superstar” companies ... go behind the scenes to discover what works and what doesn’t ... and find out how to transform your organization into one that’s “customer-centered.”


Here’s some of what you’ll learn:

  • Five keys to reaching customer service “superstardom”
  • What do your customers really want? (The answer may surprise you.)
  • 10 tips for winning your customers’ loyalty for good
  • The best ways to handle obnoxious, angry, argumentative, demanding and other “difficult” customers
  • How to recover from mistakes with grace and composure
  • Tips for boosting your verbal and nonverbal communication skills
  • How to tell customers “no” without driving then out the door forever
  • Do’s and don’ts for dealing effectively with customer complaints
  • And so much more!
  • You just can’t afford to ignore the old saying. “You only get one chance to make a first impression.” If that first impression is a poor one, you may never see that customer again. Ensure that every impression your customer service representatives make is a positive one that will have your customers clamoring back for more! Get the valuable tips, techniques and strategies presented in this easy-to-use guide and ensure your frontline success!

  Order online here on our secure Web site, call us toll
free at 1-800-258-7246 or fax us at 1-913-432-0824.

100% Guarantee!
Customer satisfaction is our #1 priority. If you are not satisfied with your purchase for any reason, return it to us within 60 days, and we will refund your money in full! No questions asked.

All transactions are processed through an encrypted secure socket layer (SSL).
See our privacy policy
National Seminars Training