Poorly handled conflicts cause anxiety, tension and stress in the workplace, reduce morale and hinder productivity. This training will allow you to discover a wealth of conflict management techniques for creating a more cohesive and productive work environment.

You’ll find that when dealt with properly, conflict can lead to new opportunities … even serving as a catalyst for positive change … and actually help strengthen workplace relationship and team collaboration. What you will learn will help you:

• Understand why it’s dangerous to ignore even the smallest conflict in hopes it will “just go away.”
• Avoid four basic situations that will automatically trigger conflict between individuals.
• Deal effectively with each of the conflict types: substantive, personalized and communicative.
• Stay calm and focused, even when you’re in the midst of an explosive situation.
• Short-circuit conflict before it gets out of control.
• Recognize the three management-conflict stages.
• Maintain healthy working relationships during conflict.
• Constructively use diversity among employees.

Put the principles of How to Handle Conflict and Confrontation into action … and start generating results and building more creative and productive workplace today!