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  Through the Customer’s Eyes —
Level II Certification

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Communication, Sales, and Phone Skills for the Customer Service Professional
List Price: $299.00
Your Price: $199.00  (USD)
Savings: $100.00
Online Training
Item No. 22884M


Competition is fierce and relentless. You work day and night to make sure your people WOW new customers with superior service and keep current customers happy.  In this incredibly challenging environment, you can’t afford to lose even one customer!

Through The Customer's Eyes, Level II, Sales, Communication, and Phone Skills for the Customer Service Pro will transform your customer service team into the greatest asset your organization has!  The program is filled with real-world demonstrations, step-by-step instructions, interactive exercises, job aids, and assessments to measure comprehension and retention.  You can use it for front-line reps, behind-the- scenes employees, and as a hiring and performance management tool.

In Module One, Sales Skills for the Customer Service Pro, learn proven sales techniques that deliver a better customer experience and INCREASE profits! Learn how to match your products and services to customer needs, and sell based on value — NOT price. Learn to anticipate objections and use powerful responses to move your customers to “yes” mode and begin building long-term, profitable relationships.

In Module Two, Communication Skills for the Customer Service Pro, learn how to make a good impression in all aspects of communication, and how to handle unhappy customers and complaints. Learn words that work, hot-button words to avoid, and how to write professionally in all formats — especially e-mail.

In Module 3, Phone Skills for the Customer Service Pro,learn how to convey enthusiasm and build trust from the first hello, be cool and confident when handling an irate customer, and manage all calls with maximum efficiency to create a consistent and satisfying customer phone experience.

Act now and take advantage of one of the best customer service training programs EVER!  Through the Customer’s Eyes Level II Certification will transform everyone on your team into a customer service pro!

  Order online here on our secure Web site, call us toll
free at 1-800-258-7246 or fax us at 1-913-432-0824.

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National Seminars Training