Imagine a world where all your Customer Service Representatives (CSR’s) are confident, self-sufficient and motivated. Your department’s turnover is at an all-time low, as are customer complaints. Customer loyalty is at an all-time high. With Through the Customer’s Eyes, a powerful new certification program, you don’t have to imagine anymore. You can make your dream a reality, for as little as $30 per rep.

Developed in cooperation with, and endorsed by, the International Customer Service Association, Through the Customer’s Eyes trains your CSR’s to give world-class customer service each and every time. This engaging and enlightening course is a one-of-a-kind program designed by – and for – customer service professionals.

This innovative program allows your organization to:

• Establish consistent, quality training from person to person and location to location
• Offer training that is interactive and engaging
• Train CSR’s at a very low per person cost
• Provide a flexible, self-paced training program
• Track and measure individual progress through online testing
• Provide benchmarks for pay grades or promotions
• And much more!

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Along with the Through the Customer’s Eyes training program, you can purchase certification tests for your representatives. At the successful completion of the course, your representatives will receive a certificate of completion, providing a tangible reward for their commitment to customer service excellence.

Certification Testing: On-Line Certification License (Testing + CSC Certificate)

1 User................$50.00 Item No. 2293x

5 Users.............$225.00 Item No. 22948

10 Users...........$400.00 Item No.22956

25 Users.........$1000.00 Item No.22964

50 Users.........$1750.00 Item No.22972

100 Users.......$3000.00 Item No. 22980

Order online here on our secure Web site, call us toll free at 1-800-258-7246 or fax us at 1-913-432-0824.