Studies show you might be a lousy listener — don't worry, you aren't alone!
If you’ve ever wanted to scream “is anyone listening?” you aren’t alone. The number one cause of confusion at work (and most times conflict) comes from people not hearing each other. With so many distractions … high levels of stress … packed schedules, it’s hard to focus on what people around you are saying.

But when one missed phrase can cause you to lose time or damage a relationship, you can’t afford to have so-so listening skills. In fact, active listening is one of the easiest ways to improve your communication skills and personal success. That’s what this training is all about.

• Defining active listening
• How your actions can sabotage what you hear
• Questions you can ask to clarify what you heard
• Reading between the lines: Separating the content of the message from emotion
• Actions that encourage active listening
• Understanding and using the keys to effective listening
• Seven tips to effective and active listening
• Actions you can take to ensure others are hearing what you say
• Listening rules you can break (and when you should)

Your Trainer: Ruth St. Pierre

If you’re looking for a speaker with real-world experience and practical strategies that you can use immediately at work, look no further. Ruth St. Pierre is a favorite presenter at companies across the United States. In fact, leading organizations and government agencies such as Winnebago Industries, The U.S. Department of Homeland Security, the University of Notre Dame, and Boise Cascade have all benefited from her expertise.