You’ll learn:
- The hidden dangers of “Reply to All” — when and when not to use it
- To understand and use the full power of the subject line
- The smart way to think about e-mail that keeps you out of hot water
- Protocol for a medium too new to have established standards
- “Choice equals control” to give your readers power
- How to overcome the gruffness automatically built into e-mail communications
- Chat language and the business e-mail — what’s appropriate
- How and why to give your e-mail a theme
- The keys to building reader rapport through e-mail
- How to avoid becoming a “trigger-happy e-mailer”
- The role of grammar in e-mails — what’s permissible, what’s not
- The e-mail rule concerning how many words should precede a verb
- Writing e-mail fast — the advantages, the pitfalls
- When e-mail is the right medium to use for business communications
- Tips for overcoming fear of writing e-mails and writer’s block
About Your Trainer, Regis Smolko
Regis Smolko has devoted his career to helping others, through his positions as health-care administrator, therapist, and a member of the clergy. In addition, he served as a highly regarded teacher on the secondary and post-secondary levels covering subjects ranging from English to health care. Regis graduated cum laude with a B.A. from St. Fidelis College. He also holds an M.A. from Washington Theological Union and an M.Ed. from Duquesne University.
