Certification Programs

Take training to the next level!

RUCEC offers four highly acclaimed Certification Programs for the following areas:

• The Professional Administrative Assistant Certificate Program
• The Leadership and Management Certification Program
• The Business Professional Certification Program

Each program consists of multiple instruction and application modules based on core competencies. Participants will be required to take both pre and post tests to measure learning in each module. In addition, each module contains instruction and application components, which will help each participant transfer the knowledge and skills from the session and apply it directly to the workplace.

Trainers that deliver these programs will be certified in the core competencies they teach. These programs are highly interactive, with learner participation at both the individual and group level. As with all our on-site training, these programs can be scheduled at a time and location most convenient for you. Contact us for more information.

Administrative Assistant Certificate Program Competencies

• Professionalism
• Communication Skills I
• Communication Skill II
• Customer Service
• Writing
• Organization
• Conflict Management
• Management

The Leadership and Management Certification Program Competencies

• Leadership
• Management
• Communication
• Coaching
• Organization
• Change Management

The Business Professional Certification Program Competencies

• Professionalism
• Communication – Part One
• Communication – Part Two
• Business Writing
• Customer Service
• Conflict Management
• Organization and Time Management
• Management Skills, Critical Thinking and Decision Making

Sales Professional Certification Program

• Basic Sales Techniques
• Prospecting, Cold Calling, Closing and Finding New Accounts
• Consultative Selling and Relationship Selling
• Negotiation Skills
• Value-Added Selling
• Telephone Sales and Up-Selling Techniques
• Making a Powerful Sales Presentation
• Handling Objections and the Difficult Customer
• Inbound Sales Strategies
• Project Management, Organization and Time Management