The book that sets the standard for achieving customer service excellence, Knock-Your-Socks-Off Customer Service™, is a bestseller for a reason — it provides proven and practical customer service and sales techniques that have been successfully used by tens of thousands of successful customer service professionals throughout the world. Now your CS team can learn how to harness the power of “KYSO” Customer Service — and send customer satisfaction and retention rates through the roof — when you bring this energizing, one-of-a-kind customer service and sales training on-site.

Developed in coordination with the book’s co-author, internationally renowned customer service guru Ron Zemke, this cutting-edge program for CSRs at all levels of experience focuses on a foolproof formula for locking up sales, building profitable relationships and winning customer loyalty. Your CS team will learn how to handle the most difficult and demanding customers, dramatically slash their turnaround times and dropped calls, and handle every call or face-to-face customer interaction with complete professionalism.

They’ll discover specific strategies for overcoming objections, turning angry customers into your company’s biggest advocates, and making your customer service department an amazingly well-oiled PROFIT center for your business. This workshop is guaranteed to re-energize your team to be the best — rediscovering their passion for not just meeting but exceeding your organization’s customer service goals!