There is no greater or more important communication
skill than active listening. Active listening makes you
more empathic, a better boss or coworker, and a better
communicator overall.
Good active-listening skills make you promoteable.
They make you more likeable. They eliminate
misunderstandings — silly or serious. They make you
the go-to person in a variety of situations. And they
are irreplaceable in conflict or negotiation situations.
This course will teach you what active listening is,
why you should want to be a better listener, where you
rank now on the Listening Style Profile, how to be the
best listener you can be, and even how to ask good
questions to elicit more information from the person to
whom you are listening.
The best leaders are often the best listeners. Whether
you are in an official leadership capacity or you are a
leader within your work unit, you need to be sure your
listening skills are the best they can be.
This course is a great refresher for those with some
listening training under their belts and a great starting
place for those who have never had formal training in
the all-important business skill of active listening.
