Running your organization’s front desk is one tough job, between handling phone calls, keeping track of visitors, dealing with unreasonable people, keeping track of details — and that’s just for starters. This invaluable training session is designed to help your front-line personnel master the skills necessary to take command of the front desk and represent your business with professionalism and authority.

Featuring best practices of accomplished receptionists from across the country, this program is packed with tools, techniques and strategies your personnel can apply immediately to face their toughest challenges calmly, confidently — and safely. They’ll learn assertive “how to’s” for dealing effectively with different personality types, for soothing angry callers and managing difficult visitors.

They’ll also get tons of tips on handling the phone more efficiently and becoming better organized. In addition, they’ll learn strategies for maintaining safety and security from the front desk and get contingency scripts for keeping your employees safe in case of emergencies. Ensure your organization’s professional image by making this training mandatory for all front-desk personnel, including receptionists and secretaries.