In some businesses and industries — and when dealing with aggressive people — employees may have to play hardball when they negotiate. That’s why this program not only provides participants with the skills they need for winning negotiations but also shows them how to gain the upper hand with intimidators, game-players and those who try to use unfair tactics.

Training will include a confidential self-analysis that will help participants identify their negotiating strengths and weaknesses. They’ll learn how to avoid the four habits that can ruin their credibility as negotiators and how to create a climate that will give them a decided advantage. They’ll find out what to give and take during negotiations and how to give concessions they don’t care about — and make it look like a big deal.

What’s more, they’ll discover how to acquire an unyielding attitude that will help them resist pleas, threats and counteroffers, and how to maintain composure if negotiations become heated. They’ll also learn how to sidestep the top five ploys others use to try to wear them down, and how to tell when their opponent is ready to make a deal.