When your employees don’t get along, when team members refuse to cooperate, when managers end up in shouting matches, your organization’s bottom line suffers big-time in lost productivity, employee turnover and lost business.

That’s why this essential conflict management program should be mandatory training for every manager, supervisor and team leader — or better yet, for every employee in your organization.

This workshop focuses on a positive approach and win-win outcomes, giving your managers the skills they need to respond to conflict calmly and professionally. They’ll master dozens of easy-to-use techniques for dealing effectively with touchy situations and difficult people. In addition, they’ll learn how to spot conflict brewing and head it off, and how to defuse angry employees before the situation escalates out of control.

Organizations that have brought this program on-site have been extremely positive about the results, reporting immediate improvement in teamwork and morale. Over time, they’ve also seen increased productivity as people no longer waste time and energy in pointless arguments, but work out their own problems and pull together toward common goals.