If your front desk isn’t run professionally and smoothly, your organization suffers right down to the bottom line. And whether on the phone or in person, your front-desk personnel can make or break the impression customers and potential clients get of your business. That’s why this comprehensive, skill-packed program should be mandatory training for everyone on your organization’s front line.

They’ll learn how to project a confident, super-professional image, how to handle difficult people with tact and diplomacy, and how to deal effectively with a variety of tough situations. Also covered are mistake-proof ways to take phone messages, how to screen calls without annoying callers and how to greet callers warmly. In addition, they’ll gain dozens of timesavers guaranteed to boost their productivity.

Because safety and security issues are of the utmost importance, this program includes a special section to train your personnel step by step in the best way to handle security, safety and emergency situations to protect your organization — and themselves. They’ll also find out how to spot and correct security problems in the reception area.