Your organization’s financial health depends on your employees’ ability to stay on top of accounts receivable and to collect past-due accounts while still maintaining the goodwill of valued customers. No easy task! This intensive program gets participants up to speed fast on the nuts-and-bolts issues involved with collecting overdue money and provides them with an arsenal of techniques for combating the many challenges they face on the job.

We’ll cover all the bases, including how to overcome customer excuses, super-effective telephone collection techniques, how to write a collection letter that gets results, how to keep track of a large number of accounts, and how to calmly deal with abusive, and angry customers. Participants will learn “what to say when” phrases for specific tough situations, and how to stay upbeat and positive during a tough day.

Must-know legal issues will include do’s and don’ts for collecting money legally, how to know when to consider legal action to collect a past-due account and how to work successfully with collection agencies. This program is beneficial to accounting professionals, collection professionals, financial managers, salespeople, customer service managers, credit professionals and small-business owners.