Effective communication is a combination of knowing what to say and when to say it. Individuals who successfully combine the skills of powerful communication and a strong projection of confidence succeed as managers and supervisors in business today. Those who lack the ability to communicate in a direct and persuasive manner are ineffective in handling the challenges and pressures of today’s demanding pressures.
Bring this powerful program to your organization and your management team will learn to take charge without being pushy. The key learning point is the difference in behaviors of assertiveness versus aggressive behaviors.
The workshop will teach your managers and supervisors the techniques to assertively address conflict and make better decisions. Confidence rises when participants learn the strategies for projecting a strong interpersonal presence. They will gain respect from peers, loyalty of employees, support from upper management, and increased effectiveness with customers.
The entire workshop is interactive: participants engage in skill practices, assessments, and group activities throughout the session. Emphasis is on individual growth while continuously taking into consideration the effects on organizational climate and the management style of the participants’ team.
