The responsibilities thatyour organization’s assistants shoulder today go far beyond their duties of even a few years ago. They have to be excellent problem-solvers and decision-makers, effective communicators and strategic time and resource managers. This intensive program for your support professionals of all levels of experience is packed with the essential tips, tools and techniques they need to be successful on the job.

They’ll gain priority-management tools and learn how to meet the needs of multiple supervisors. They’ll learn proven techniques for effectively handling interruptions and eliminating time-wasters. Telephone efficiency, decision-making and problem-solving, conflict management and crisis management will all be covered, as well.

In addition, they’ll find out how to build a stronger working relationship with their supervisor. Finally, they’ll get sanity-saving stress-management tips to help them deal calmly and confidently with the realities of their hectic, challenging position. Expect your support professionals to return to work energized and enthused, ready to apply the powerful skills they’ve learned to get better results for your organization.