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Telephone Skills for Customer Service and Sales Professionals
Create a positive impression of you—and your organization

Price: $199 Register Now
Date: March 16, 2018 | 11:00AM PT • 12:00PM MT • 1:00PM CT • 2:00PM ET

Can’t break away for an hour at this time? For your convenience, a
CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar (details).

Program Description:

You spend a lot of time on the phone, which means your job comes with a ton of unique challenges. You have to come across as friendly and professional, but also stay focused on your key objectives. You have to make your point quickly and clearly. And you have to be service-minded—and sales-focused—all while talking to someone who may not even want to be on the phone with you.

We get how hard your job is, and that’s why we’ve developed Telephone Skills for Customer Service and Sales Professionals—an exciting one-hour course in how to develop a positive phone presence that’ll produce amazing results for you. You’ll connect more quickly and easily with the person on the phone ... handle objections and difficult people with greater success ... and get the optimum results you’re looking for.

Sign up for this live Webinar and learn powerful phone techniques that will make your day easier—and make you more successful! This is training you can’t afford to miss. Enroll today!

Take a Glimpse at What You’ll Learn:

  • Essential words and phrases that make a caller feel welcomed—and give a great impression of your organization.
  • Keep it simple: How to make your key points clearly and concisely
  • Critical guidelines for handling and disarming difficult people—whether they’re rude, angry or upset 
  • Secrets to selling over the phone without coming across as too “salesy”  
  • 3 phone behaviors customers hate most—and how to avoid them  

Q & A Session:
Upon enrolling in the Webinar, you will have the opportunity to submit your questions via e-mail. Time permitting, your trainer will address questions from Webinar participants. Many questions will be addressed in the Webinar itself. Others will be addressed in the supporting materials that will be available exclusively to Webinar participants.

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Invite Others to Gather Around Your Computer to Attend This Webinar Along With You . . . for FREE!

When you enroll in this webinar, you’ll be entitled to one webinar connection and the extra benefit of gathering as many people around your computer as you can.

You can maximize the reach of this training even more by setting up your own screening room in your organization. For details on how to create your own training room in your office, click here!

Why Use Web Training?

Busy professionals like you sometimes can’t get away from the office for a day to get training — even if it will make your life a thousand times easier! So let us bring the training right to your desk through your PC or Mac!

You’ll get insightful advice and training from an expert in the field, along with effective visual aids to help make the learning stick. There’s simply no easier way to “get it” quickly and effectively than our webinars!



Registration Options:

Option
Standard Fee 
Your Special Price Today
Webinar + CD-ROM **

$398
$298 – SAVE $100!

Webinar Only


$199

CD-ROM ** Only


$199

Follow this enrollment link to make your selection ... Register Now

**For your convenience, a CD-ROM recording is made of each webinar. You may choose to purchase the CD-ROM either along with the webinar or separately. The CD-ROM recording will be available approximately 14-21 days after the webinar.

Questions? Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.

CUSTOMER SERVICE: 1.800.258.7246
National Seminars Training
1.800.258.7246