1. Build More Supportive Workplace Relationships
Regardless of what your position is, your success largely depends on the quality of your workplace relationships. Having the ability to maintain emotional control is your key to getting others to respond positively to you … and to gaining their support. This workshop is your opportunity to develop the skills you need to maintain the productive workplace relationships that are so essential to your career.

2. Be More Productive … and More Effective
Self-sabotaging behaviors can really bog down your productivity level at work and at home. Discover what behaviors could be holding you back (keeping silent or blowing up for example) and how to overcome them once and for all.

3. Eliminate Many of the Conflicts in Your Life
Nothing is more strenuous to your day than dealing with conflict – and unfortunately, when two or more people work together, it’s bound to arise. Learn how to stay calm, cool, and in control – even when someone’s pushed all your “hot buttons.” The result will be fewer conflicts in your life and an overwhelming sense of mastery and confidence in yourself.

4. Reduce Stress – and Increase Your Satisfaction at Work AND Home
Let’s face it: There’s a lot of stress that comes from knowing you should be doing something better but not knowing how to. It’s frustrating. It’s demoralizing. And it makes your life a lot harder than it has to be.

Learn how to take control of your life and achieve whatever you set out to accomplish. Your stress level will instantly shrink and you’ll become a happier, more fulfilled person.

Is This Workshop for You? Take This Quiz and Find Out!

• Has your anger ever ruined a workplace relationship?
• Is getting motivated hard for you?
• Do you dread the thought of handling conflict and confrontation?
• Do you spend time feeling hurt, angry, worried, anxious, inadequate, guilty?
• Do you play the “should’ve, could’ve, would’ve” game after every encounter?
• Does the thought of getting one more project seem put you over the edge?
• Are you at the point where even the smallest thing upsets you?
• Is your stress level at an all-time high?

If you answered “yes” to even one of these questions, this workshop is exactly what you need to bring confidence, stability, and control back into your life.

Managing emotions is an essential skill for finding happiness, boosting productivity and positioning yourself for career advancement and satisfaction. You have the power to control your emotions – you simply have to enroll in this workshop and we’ll show you how.

I. Understanding the Emotions That Hold You Back

• The positive and negative effects of emotions in the workplace
• Changing how you respond, even when your mind doesn’t want to
• How to neutralize paralyzing emotions
• Overcoming tears, anger, rage, and self-pity
• Getting your point across without losing control

II. Preparing for Confrontation and Other Tough Situations

• Getting to the real issues – defining the problem
• 7 principles for maintaining positive relationships during disagreements
• Building a trust framework
• 4 steps for getting beyond the fear of confrontation
• The top 5 times when you shouldn’t confront
• What to do when you face the impossible

III. Navigating Your Way Through Conflict

• Understanding the 4 causes of conflict AND how to defuse them
• 10 conflict-resolution skills everyone should know
• How to deal with conflict-related stress
• 5 emotional myths that handicap your conflict-resolution style
• The 3-step A.C.E. method of conflict resolution
• 3 growth opportunities conflict offers and how to benefit from them

IV. How to Deal With Others’ Negative Emotions

• 7 keys to richer relationships
• How-to’s for dealing with back-stabbing, gossip, and resentment
• Active listening skills guaranteed to give you the upper hand
• Constructive confrontation for when the other guy is mad
• Coping with crisis – even when everyone loses control
• Minimizing antagonistic behavior

V. Communication Skills for Dealing With Emotionally Charged Situations

• The 3 C’s of conflict communication
• 4 keys to direct communication, and some habits you may want to break
• Improving your indirect communication
• Savvy speaking skills for getting through tense situations
• How to resist the “hardball” tactics that shut down communication

VI. Dealing With the Big “A”: Anger

• Understanding the three dimensions of anger
• 4 facts you must know about anger
• The 4-stage anger management strategy
• 3 ways to deal with anger appropriately
• Unacknowledged anger: what to do with a ticking time bomb

VII. Achieving Emotional Balance for Phenomenal Success

• A 5-step process for reclaiming your self- esteem
• Self-talk: Could what you’re telling yourself be getting you nowhere?
• Stress and burnout: How to keep them at bay
• How-to’s for handling your emotions in every situation

SPECIAL SECTION:
Dealing With Stress on the Job: The Great American Career Killer

The special section of this workshop agenda deals with how to handle the stressful situations that come at us every day.

You’ll learn how to cope, handle, and work through high-stress situations so that you come out on top every time. You’ll get more done, be happier on the job, AND be the envy of everyone in your office!

• Discover the critical keys to making sound decisions, even under intense pressure
• Find out if there is a perfectionist working in your office – maybe right behind your desk – and how to change that
• Learn unique time-management techniques guaranteed to add hours to your day
• Use easy delegation techniques that “clone” you and multiply your effectiveness
• Find out if they’re asking too much of you and what you can do about it
• Are you agreeable or dependable? Confusing the two can spell disaster – find out here
• How to use the stress-management strategy of “coping” on and off the job

You don’t have to be a victim of day-to-day job stressors anymore. When you attend this powerful, life-changing session, you’ll have even greater control of your emotions, be more successful, and most importantly, you’ll have less stress!

“This is your guide to surviving and winning in the workplace and home every day.”
E. Matuszewski
District Safety Assistant

“This program gave me excellent strategies for real-life solutions.”
L. Yarwood
Disability Services Coordinator

“I went into this seminar with a negative attitude and left with the most positive attitude I’ve had in a long time.”
W. Yamaguchi
Secretary

“I look forward to using the techniques mentioned in today’s seminar and plan to make them a priority in my daily life.”
M. Sevier
Senior Marketing Planner

“This program was positive and uplifting – something I will definitely put to use at work as well as home.”
R. Circiriello
Office Manager

“Worthwhile … useful principles for managing difficult situations …”
S. Anderson
Pay and Property Assistant