A recording is made of each Rockhurst Conference. Our Audio Conferences are available in an audio CD format and our Web Conferences are available in CD-ROM format. You may search our recordings by category using the navigation links below. To find out more, or to purchase a recording, click on the title below.   Customer Service, Computer Desktop, Creative, Technical, Finance & Accounting, Human Resources, Management & Supervision, Self-Improvement, Time & Project Management, Warehouse, Purchasing, OSHA   Avoid the Top Ten Most Common Writing Blunders Recorded On 07/14/11   Breaking Bad Communication Habits Recorded On 08/30/11   Business Grammar Tips, Tricks, & Techniques Recorded On 08/07/12   Business Grammar Tips, Tricks, & Techniques Recorded On 06/06/08   Business Proofing & Editing Made Easy Recorded On 05/20/11   Business Writing Essentials Recorded On 04/06/11   Business Writing Essentials Recorded On 06/08/12   Communicating Through E-mail: Top 10 Dos and Don’ts Recorded On 07/09/12   Communicating Through E-mail: Top 10 Dos and Don’ts Recorded On 11/09/10   Communicating With Clarity & Credibility Recorded On 04/16/08   Communicating With Tact & Finesse Recorded On 09/09/10   Copywriting Fundamentals Recorded On 01/24/12   Copywriting Fundamentals: Overcoming Writer's Block Recorded On 05/03/12   Copywriting Fundamentals: Writing Attention-Grabbing Headlines and Compelling Taglines Recorded On 06/26/12   Copywriting Fundamentals: Writing for the Web Recorded On 03/20/12   Create Better Understanding Through Active Listening Recorded On 02/09/11   Creating a Facebook Page for Your Organization Recorded On 08/24/11   Creating a Facebook Page for Your Organization Recorded On 07/02/12   Developing Surveys and Questionnaires: The Basics Recorded On 07/12/11   Facebook Essentials Recorded On 05/18/12   Facebook Essentials: Recorded On 02/07/11   How to Boost Morale Through Communication Recorded On 08/15/11   How to Create and Present Compelling Business Arguments for Your Ideas Recorded On 05/09/11   How to Present Your Ideas Effectively Recorded On 10/04/10   Keys to Handling Social Media at Work MySpace, Facebook, and More Recorded On 11/04/10   Secrets of Clear Communication Recorded On 02/22/12   Techniques of Successful Technical Writing Recorded On 01/14/09   The Business Grammar “Crash Course” Recorded On 01/11/12   The Business Writing and Grammar CD Series Recorded On 05/15/09   The Communication CD Collection Recorded On 07/23/09   The E-Communication Boot Camp: E-mail, Text, Social Media, and More at Work Recorded On 11/11/09   The Essentials of Active Listening: A Communication Course Recorded On 08/21/08   The Essentials of E-mail and Business Writing Recorded On 05/23/08   Writing With Diplomacy, Tact, and Finesse Recorded On 05/30/08   Creating Open Communication Channels in the Workplace Recorded On 03/06/12   Developing & Delivering Strategic Sales Presentations Recorded On 03/09/12   The Salesperson’s Guide to Reaching Decision Makers Recorded On 04/03/12   How to Avoid Making a Costly Mistake When Reading & Signing Contracts Recorded On 07/18/12   How to Avoid the WORST PowerPoint® Mistakes People Make Recorded On 04/12/12   Breaking Bad Communication Habits Recorded On 05/11/12   Gossip and Grapevines in the Workplace Recorded On 04/28/12   The Introvert’s Guide to Building Rapport With Anyone, Anywhere Recorded On 03/30/12   Bill Capodagli Presents, Customer Service – “The Disney Way” Recorded On 08/20/08 Bill Capodagli Presents: Customer Service – “The Disney Way” Recorded On 03/26/12 Building Rapport and Developing Relationships With Customers Recorded On 06/18/12 Creating an Environment of Customer Service Excellence Recorded On 02/28/12 Creating an Environment of Customer Service Excellence Recorded On 04/19/11 Customer Service and Support Centers Recorded On 05/31/12 Handling Confrontational Customers Recorded On 04/27/12 Harnessing the Power of Excel® Database Features Recorded On 02/16/10 How to Deliver Grand-Slam Customer Service Recorded On 10/21/10 How to Effectively Handle Customer Complaints Recorded On 01/12/12 How to Effectively Handle Customer Complaints Recorded On 08/15/12 How to Find and Attract Excellent Customer Service Professionals Recorded On 12/16/10 How to Think Like Your Customers Think Recorded On 05/02/11 Making a Smooth Transition Into Excel® 2007 Recorded On 01/12/10 Managing the Emerging Work Force: Gen X & Gen Y Recorded On 08/06/09 Motivational Techniques for Customer Service Professionals Recorded On 04/10/08 Sales Success Strategies for Prospecting and Cold-Calling Recorded On 06/29/11 Secrets for Selling Over the Phone Recorded On 01/18/11 Telephone Skills for Administrative and Front-Desk Professionals Recorded On 02/22/11 Telephone Skills for Administrative and Front-Desk Professionals Recorded On 01/17/12 Telephone Skills for Customer Service & Sales Professionals Recorded On 06/23/11 Telephone Skills for Customer Service & Sales Professionals Recorded On 07/17/12 The Dos & Don’ts of Customer Service Recorded On 03/13/08 The Essentials of Front Desk Safety and Security Recorded On 02/10/12 The Essentials of Front Desk Safety and Security Recorded On 12/18/08 The Next Generation of Customer Service: Up-to-Date Tips and Techniques for Keeping Your Customers Satisfied Recorded On 11/23/10 Understanding What Your Customer Really Wants Recorded On 03/27/08 Customer Research for Sales Professionals Recorded On 06/06/12 Adobe Illustrator®: Illustrator for the Web and Interactive Design Recorded On 05/21/12 Adobe Illustrator®: Power Shortcuts & Techniques Recorded On 03/16/12 Adobe InDesign® Essentials: How to Get Started With Adobe InDesign Recorded On 04/18/12 Adobe® Creative Suite® 3 Tips and Tricks Recorded On 08/25/10 Creating a Social Media Strategy in 5 Simple Steps Recorded On 07/15/10 Creative Team-Building Ideas & Activities Recorded On 04/07/11 Design Essentials: Professional Color Selection and Management Recorded On 06/05/12 Getting Started With Microsoft Project® Recorded On 08/22/12 Getting Started With Microsoft Project® Recorded On 01/18/12 How to Build Microsoft® Access® Tables Recorded On 02/19/08 How to Build Microsoft® Access® Tables Recorded On 02/19/08 How to Format Tables, Charts, and Columns in Microsoft® Word® Recorded On 09/09/08 How to Get Started With Adobe® Photoshop® Recorded On 06/12/12 How to Get Started With Microsoft® Access® Recorded On 02/29/12 How to Get Started With Microsoft® SharePoint Recorded On 05/15/12 How to Make Microsoft® Outlook® Work Harder for You! Recorded On 06/25/08 How to Make Microsoft® Outlook® Work Harder for You! Recorded On 06/25/08 How to Use Adobe® Acrobat® Recorded On 06/04/12 How to Use Crystal Reports Recorded On 03/08/12 How to Use Crystal Reports Recorded On 07/22/10 How to Use Microsoft® Access® Queries to Find and Display Data Recorded On 02/05/08 How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 05/16/08 How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 07/11/12 How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 06/14/11 How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 02/24/12 How to Use Microsoft® Word® Graphic & Design Features Recorded On 08/26/08 Implementing a Social Media Strategy Recorded On 07/29/10 Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures Recorded On 12/02/10 iPads: Harnessing the Full Power of the Newest Must-Have Tool for Work! Recorded On 08/01/11 iPads: Harnessing the Full Power of the Newest Must-Have Tool for Work! Recorded On 04/20/12 Keys to Developing Effective E-Newsletters Recorded On 11/30/11 Making QuickBooks® Work for You Recorded On 09/10/10 Making Sense of Web 2.0 Recorded On 06/23/10 Managing Creative Talent Recorded On 03/17/11 Mastering Excel® Functions and Formulas Recorded On 03/19/12 Mastering Excel® Functions and Formulas Recorded On 10/28/11 Mastering Excel® Functions and Formulas Recorded On 07/27/12 Mastering Microsoft® Excel® Macros Recorded On 06/22/12 Mastering Microsoft® Excel® Macros Recorded On 05/02/08 Microsoft Excel 60-Minute CD-ROMS Recorded On 12/01/09 Microsoft Outlook®: Advanced Features and Functions Recorded On 05/30/12 Microsoft Word®: Manipulating and Embedding Charts and Tables Recorded On 04/02/12 Microsoft Word®: Tips and Techniques for Using Layout Tools Recorded On 05/07/12 Microsoft® Excel®: Creating Custom Visual Elements Recorded On 05/24/12 Microsoft® Office® 2010: New Features and Smart Tips, Techniques, and Shortcuts Recorded On 08/29/12 Microsoft® Office® 2010: New Features and Smart Tips, Techniques, and Shortcuts Recorded On 01/30/12 Microsoft® PowerPoint®: Smart Shortcuts and Expert Secrets Recorded On 10/12/11 Microsoft® PowerPoint®: Smart Shortcuts and Expert Secrets Recorded On 03/22/11 Microsoft® Project Tips & Tricks Recorded On 10/19/10 Mobile Marketing for Beginners Recorded On 10/13/11 Organizing and Managing Data in Microsoft Excel® Recorded On 06/28/12 Outlook® Tips, Tricks & Techniques Recorded On 07/19/12 Outlook® Tips, Tricks & Techniques Recorded On 07/21/10 Outlook® Tips, Tricks & Techniques Recorded On 03/13/12 Photoshop® Essentials: Design Effects for Intermediate to Advanced Users Recorded On 04/05/12 Photoshop® Essentials: Photo Retouching and Restoration Recorded On 05/01/12 Photoshop® Fundamentals: Keys to Better Graphics and Photos Recorded On 01/09/12 Photoshop® Fundamentals: Keys to Better Graphics and Photos Recorded On 08/01/12 Photoshop® Fundamentals: Working with Channels and Masks Recorded On 02/08/12 Photoshop® Shortcuts and Tips for Beginners Recorded On 12/06/10 Professional Typography Tips and Tricks Recorded On 02/21/12 Search Engine Optimization Recorded On 12/07/11 Search Engine Optimization: Secrets to Driving More Traffic to Your Web Site Recorded On 08/03/06 Secrets to Building, Growing, and Managing Your Facebook® Fan Base Recorded On 10/25/11 The Beginner’s Guide to Google Analytics Recorded On 09/13/11 The Secrets of Successful Blogs Recorded On 03/07/11 Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User Recorded On 10/06/10 Twitter® Essentials Recorded On 11/08/11 Using Google+ for Business Recorded On 07/16/12 Windows® 7: Tips, Tricks, and Techniques Recorded On 02/16/12 Microsoft Project®: Tracking Projects and Creating Project Reports Recorded On 03/28/12 2008 EEO-1 Reporting Compliance Update Recorded On 07/21/08 Coping With Payroll Hot Spots Recorded On 12/15/06 Cost-Saving Strategies for Accounts Payable Recorded On 12/09/10 Cut & Control Costs Recorded On 08/03/10 Fraud Detection & Prevention for Accounts Payable Recorded On 02/01/11 Fraud Detection & Prevention for Accounts Payable Recorded On 03/15/12 Getting Delinquent Accounts to Pay Up Recorded On 05/09/12 How to Collect More Money! Recorded On 04/17/12 How to Conduct a Competitive Pay Analysis Recorded On 09/27/11 How to Control Workers’ Compensation Costs Recorded On 07/20/10 How to Create a Payroll Procedures Manual Recorded On 04/11/12 How to Read Financial Statements Recorded On 02/10/10 How to Talk About Pay in a Tough Economy Recorded On 06/09/10 Payroll Taxes 101 Recorded On 01/10/12 Records Retention, Retrieval & Destruction for Accounts Payable Recorded On 02/09/12 Records Retention, Retrieval & Destruction for Accounts Payable Recorded On 03/31/11 The Essentials of Bankruptcy Law for Collection Professionals Recorded On 10/27/10 The Management System Recorded On 09/09/09 Understanding and Complying With the Fair Debt Collection Practices Act Recorded On 07/25/12 Vendor Management Strategies for Accounts Payable Professionals Recorded On 02/12/08 How to Read Financial Statements Recorded On 04/30/12 Understanding, Developing, and Implementing Effective Internal Controls Recorded On 06/11/12 Americans with Disabilities Act Recorded On 08/07/08 Avoiding the Most Common Costly Mistakes Made in Employee Handbooks Recorded On 03/30/11 Bulletproof Documentation Recorded On 04/26/12 COBRA Compliance Recorded On 07/08/10 Contractor or Employee? How to Know the Difference Recorded On 09/16/11 Developing Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them Recorded On 05/12/11 Developing Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them Recorded On 06/29/12 Emergency Response & Disaster Planning Recorded On 02/10/11 Employee Benefits Communication Recorded On 11/17/10 Everything You Need to Know About EEOC Claims Recorded On 12/08/10 Exempt vs. Nonexempt: Understanding FLSA's Classification Standards Recorded On 05/24/11 Exempt vs. Nonexempt: Understanding FLSA's Classification Standards Recorded On 07/12/12 FMLA & Intermittent Leave Recorded On 11/19/09 FMLA 2009 New Regulations Update Recorded On 09/30/09 Fundamentals of Paid-Time-Off Policies In Today’s Workplace Recorded On 08/21/12 Handling Employee Complaints & Concerns Recorded On 12/03/09 Health Care Reform: What Every Employer Needs to Know Recorded On 05/03/10 Health Savings Accounts Recorded On 06/30/10 How to Avoid Wrongful Termination Lawsuits Recorded On 11/01/11 How to Conduct Effective Interviews Recorded On 09/01/10 How to Conduct Effective Workplace Investigations Recorded On 04/21/11 How to Conduct Effective Workplace Investigations Recorded On 08/09/12 How to Conduct More Effective Performance Evaluations Recorded On 05/01/08 How to Create a Cost-Effective Competitive Employee Benefits Package Recorded On 04/01/08 How to Handle Tricky Employee Absenteeism Problems Recorded On 09/08/11 How to Legally Terminate Employees Recorded On 08/14/08 How to Legally Terminate People With Attitude Problems Recorded On 04/08/11 How to Maximize Exit Interviews Recorded On 07/07/10 How to Prevent Retaliation Lawsuits Recorded On 01/19/11 How to Terminate Employees With Compassion Recorded On 05/05/09 How to Use Social Media to Recruit High-Quality Employees Recorded On 01/19/12 Human Resources and The Law: What’s New In 2009 Recorded On 02/19/09 Immigration Law Compliance Recorded On 01/18/10 Keys to Effective Employee Orientation Recorded On 03/16/11 Keys to Effective Employee Orientation Recorded On 03/12/12 Keys to Effectively Handling Employee Behavior & Performance Problems Recorded On 12/18/08 Keys to Legally Sound Feedback, Discipline & Termination Recorded On 05/09/08 Legal Dos and Don’ts of Interviewing & Hiring People Recorded On 09/04/08 Managing Employee Leave & Absenteeism Recorded On 01/28/10 Non-Compete Agreements Recorded On 06/20/12 Overcoming Employee Resistance to Change Recorded On 05/20/08 Practical HIPAA Compliance Training Recorded On 12/13/11 Preventing & Handling Workplace Violence Recorded On 05/10/11 Preventing Discrimination, Leave & Harassment Lawsuits Recorded On 04/07/10 Preventing Sexual Harassment in the Workplace Recorded On 10/25/10 Promoting Sensitivity and Tolerance in the Workplace Recorded On 06/15/11 Records Management, Retention, and Destruction for Administrative Professionals Recorded On 09/19/11 Records Retention & Destruction for Human Resources Recorded On 02/15/12 Records Retention & Destruction for Human Resources Recorded On 03/09/11 Terminating Employees on Leave Recorded On 04/01/09 The ADA Amendments Act Recorded On 08/27/09 The Essentials of Employee Onboarding Recorded On 07/24/12 The Human Resources Compliance Audio Series Recorded On 06/29/09 The Ins & Outs of Effective HR Policies Recorded On 03/02/11 The Manager’s Guide to Handling Employee Conflict Recorded On 05/03/11 The Pension Protection Act of 2006 - Dramatic 401(k) Changes Are Here Recorded On 01/25/07 Untangle the Triangle: FMLA, Workers’ Comp, and ADA Recorded On 02/23/11 Untangle the Triangle: FMLA, Workers’ Comp, and ADA Recorded On 01/31/12 Variable Compensation: Using a performance-based strategy to motivate and retain your best employees Recorded On 04/12/11 Wage and Hour Land Mines in a 24/7 Connected World Recorded On 04/24/12 What you need to know about Family Responsibility Discrimination Guidelines Recorded On 04/22/09 Writing and Enforcing Affirmative Action Policies Recorded On 03/07/12 ADA & Reasonable Accommodation Recorded On 10/06/11 ADA & Reasonable Accommodation Recorded On 05/10/12 How to Handle Tricky Employee Absenteeism Problems Recorded On 07/26/12 Implementing Flexible Employee Work Schedules Recorded On 05/22/12 No More Bad Hires Recorded On 04/19/12 Understanding the Legal Ins and Outs of Maternity Leave Recorded On 05/04/11 8 Traits of High-Integrity Leaders Recorded On 11/21/11 A Manager’s Guide to Communicating Unpopular Decisions & Changes Recorded On 06/27/12 Assertiveness Skills: A Guide to Positively Successful Communication Recorded On 10/28/10 Bad News Performance Reviews Recorded On 03/22/12 Basic Supervision Skills Recorded On 05/22/08 Building Cooperation & Trust with Your Employees Recorded On 04/22/08 Building Cooperation & Trust with Your Employees Recorded On 04/22/08 Building Trust & Cooperation Across Organizational Lines Recorded On 07/28/11 Building Trust & Cooperation Across Organizational Lines Recorded On 11/16/10 Creating an Innovative Culture Recorded On 09/30/11 Creating Stretch Goals That Challenge and Motivate Employees Recorded On 05/17/12 Creative Strategies for Training the Unmotivated or Reluctant Learner Recorded On 06/04/08 Creative Team-Building Ideas & Activities Recorded On 06/05/08 Dealing With the Dreaded “C” … Conflict in the Workplace Recorded On 07/30/12 Dealing With the Dreaded “C” … Conflict in the Workplace Recorded On 03/24/11 Delegation Skills for Managers & Supervisors Recorded On 09/08/10 Developing Your Leadership Voice: How to Be an Effective Communicator Who Gets Results Recorded On 06/13/11 Effective Criticism & Discipline Skills for Managers Recorded On 02/27/12 Effective Criticism & Discipline Skills for Managers Recorded On 06/19/08 Employee Engagement 101 Recorded On 09/12/11 Employment Law for Managers Recorded On 11/17/08 Enforcing Employee Wage Garnishments Recorded On 02/02/11 Essential Communication Skills for Managers Recorded On 07/14/08 Generating Solid Sales Leads & Referrals Recorded On 10/19/11 Getting Results Without Authority Recorded On 11/30/10 Group Goal-Setting & Project Planning Recorded On 10/07/11 Handling Personality Clashes in the Workplace Recorded On 04/16/12 Handling Personality Clashes in the Workplace Recorded On 05/11/11 High-Powered Strategies for Innovative Problem Solving & Decision Making Recorded On 03/12/08 How to Be a Motivating Manager Recorded On 09/10/08 How to Be an Inspirational Leader Recorded On 10/26/11 How to Be an Inspirational Leader Recorded On 06/01/12 How to Conduct Effective Meetings Recorded On 03/15/11 How to Deal With Office Politics Recorded On 08/02/11 How to Effectively Lead Interdepartmental Work Teams Recorded On 04/28/11 How to Effectively Supervise Off-Site Employees Recorded On 06/21/11 How to Effectively Supervise Off-Site Employees Recorded On 07/13/12 How to Facilitate Meetings Effectively Recorded On 06/09/11 How to Give Effective Performance Feedback to Employees Recorded On 05/19/11 How to Grow Your E-mail List Recorded On 12/13/06 How to Handle Difficult People Recorded On 07/16/08 How to Handle Emotionally Charged Situations in the Workplace Recorded On 06/25/08 How to Handle Emotionally Charged Situations in the Workplace Recorded On 06/19/12 How to Handle Emotionally Charged Situations in the Workplace Recorded On 09/22/11 How to Handle Employee Excuses Recorded On 06/07/12 How to Hold Highly Effective Virtual Meetings Recorded On 11/14/11 How to Keep Your Employees Engaged & Inspired Recorded On 02/03/11 How to Manage a Virtual Team Recorded On 08/09/11 How to Manage Priorities & Time Recorded On 01/21/11 How to Manage Priorities & Time Recorded On 05/23/12 How to Plan Successful Events Recorded On 06/02/10 How to Plan Successful Events Recorded On 11/03/11 How to Prevent Employee Burnout Recorded On 07/07/10 How to Prevent FMLA Abuse Recorded On 04/27/11 How to Prevent FMLA Abuse Recorded On 03/07/12 How to Provide Effective Employee Discipline Recorded On 05/14/08 How to Reach Agreement … When You Really Don’t Agree With Someone Recorded On 06/27/11 How to Revive the Classroom Experience Recorded On 05/21/08 How to Successfully Manage People in a Tough Business Climate Recorded On 01/21/09 How to Supervise People Recorded On 01/28/11 How to Work Effectively With People Who Act, Think & Work SO Differently From You! Recorded On 06/02/11 How to Write Effective Job Descriptions … in Half the Time! Recorded On 06/26/08 Implementing Job Rotation and Cross-Training for Your Team Recorded On 02/23/12 Improving Mediocre Employee Performance Recorded On 10/31/11 Keeping Your People Revved in Tough & Uncertain Times Recorded On 01/08/09 Keys to Improving Employee Accountability Recorded On 11/09/11 Keys to Improving Employee Accountability Recorded On 05/08/12 Keys to Turning Employee Interviews Into Conversations Recorded On 05/06/08 Leadership Skills for Women in Management Recorded On 12/13/10 Leadership Solutions for: When You’re the Boss – But You Have Limited Control Recorded On 08/13/12 Low-Cost & No-Cost Ways to Motivate Employees Recorded On 01/22/09 Making a Seamless Transition Into Management Recorded On 01/13/10 Management Skills for Today’s Busy Administrative Professionals Recorded On 08/04/11 Managing Cross-Generational Teams Recorded On 11/01/10 Managing Employees Who Are Stretched to the Max Recorded On 09/20/11 Managing Employees Who Are Stretched to the Max Recorded On 08/27/12 Managing Employees Who Have Rotten Attitudes or Lousy People Skills Recorded On 10/17/11 Managing Temporary Workers, Contractors & Consultants Recorded On 12/06/11 Motivating Your Sales Team to Aim High and Think Big Recorded On 05/18/11 Overcoming Barriers That Halt Employee Productivity Recorded On 08/18/10 Preparing High-Potential Employees for Leadership Recorded On 01/23/12 Setting Clear Goals & Performance Expectations for Employees Recorded On 10/20/10 Setting Clear Goals & Performance Expectations for Employees Recorded On 08/03/12 Sid Kemp, PMP, Presents Perfect Solutions for Difficult Employee Situations Recorded On 05/15/07 Simple, Quick & Stress-Free Organization Strategies Recorded On 10/29/08 Simple, Smart, and Low-Cost Ways to Recognize & Reward Employees Recorded On 12/15/10 Simple, Smart, and Low-Cost Ways to Recognize & Reward Employees Recorded On 07/20/12 Straight Talk for Unproductive and Underperforming Employees Recorded On 06/07/11 Succession Planning Recorded On 04/16/08 Super Sales Strategies: Overcoming Price Resistance Recorded On 11/16/11 Supervising Front-Line Employees Recorded On 04/02/08 The Art of Striking Great Deals with Vendors & Suppliers Recorded On 01/27/11 The Basics of Effective Project Management & Execution Recorded On 04/18/11 The Basics of Effective Project Management & Execution Recorded On 03/05/12 The Brand-New Rules of Supervising Front-Line and Entry-Level Employees Recorded On 08/26/10 The Essentials of Diversity in Today’s Workplace Recorded On 02/27/08 The Manager’s Guide to Overcoming Barriers to Execution Recorded On 07/19/11 The Manager’s Role as Teacher and Trainer Recorded On 11/29/11 The Outstanding Manager CD Training Collection Recorded On 07/01/09 The People Side of Project Management Recorded On 07/20/11 The Secrets of Building Team-Player Thinking Recorded On 10/26/10 The Secrets of People-Centered Leadership Recorded On 11/07/11 The Supervisors’ Guide to Giving On-Target Directions, Helpful Feedback, & Constructive Criticism Recorded On 04/16/09 The Supervisors’ Guide to Giving On-Target Directions, Helpful Feedback, & Constructive Criticism Recorded On 07/10/12 The Ultimate Training for Your Toughest Workplace Dilemma ... Working With Difficult and Challenging People Recorded On 10/30/09 Top 10 Management Survival Skills for First-Time Supervisors Recorded On 03/03/11 Top 10 Management Survival Skills for First-Time Supervisors Recorded On 03/14/12 Top 10 Morale Improvement Strategies Recorded On 10/11/11 Top 10 Morale Improvement Strategies Recorded On 06/13/12 Turning Around Bad Employee Behavior Recorded On 09/26/11 Working Successfully With High-Maintenance People Recorded On 01/26/12 Working Successfully With High-Maintenance People Recorded On 04/04/11 Building Better Team Communication Recorded On 03/27/12 Microsoft® Project® Tips and Techniques Recorded On 04/23/12 12 Unbreakable Laws of Professional Success Recorded On 06/15/12 Dealing With Shift Recorded On 08/28/12 How to Work Effectively With People Who Act, Think & Work SO Differently From You! Recorded On 07/06/12 Leadership Secrets of Remarkable Women Recorded On 06/14/12 Preventing Fires Before They Start Recorded On 07/23/12 Bill Capodagli presents ... Innovate the Pixar Way Recorded On 03/04/10 Bill Capodagli Presents The Disney Way Recorded On 03/13/07 Bill Capodagli Presents, Creativity - “The Disney Way” Recorded On 08/06/08 Bill Capodagli Presents, Creativity - “The Disney Way” Recorded On 08/06/08 Bill Capodagli Presents, Creativity - “The Disney Way” Recorded On 08/06/08 Bill Capodagli Presents, Leadership - “The Disney Way” Recorded On 03/31/08 Business Etiquette 101 Recorded On 08/24/11 Business Etiquette 101 Recorded On 03/28/11 Communicating With Power & Influence Recorded On 10/13/10 Confidence & Assertiveness Skills for Women Recorded On 02/15/11 Confidence, Credibility, and Influence Skills for Women Recorded On 08/19/09 Conflict & Confrontation Skills for Women Recorded On 07/11/11 Conflict & Confrontation Skills for Women Recorded On 04/13/12 Creating a Professional Development Plan Recorded On 02/14/12 Creating Balance & Letting Go of Stress Recorded On 04/17/08 Critical Thinking & Problem Solving Skills Recorded On 12/15/09 Developing a Perpetually Positive Attitude Recorded On 05/04/12 Developing Trust and Respect in the Workplace Recorded On 08/16/12 Developing Trust and Respect in the Workplace Recorded On 07/07/11 Dr. Cherie Carter-Scott on Overcoming Negativity in the Workplace Recorded On 07/21/08 Dr. Joseph Michelli on The Starbucks Experience Recorded On 06/20/07 Entrepreneurial Thinking for Employees Recorded On 01/11/11 Essential Time Management Techniques for Administrative Professionals Recorded On 11/07/07 Establishing and Maintaining Clear Boundaries Recorded On 08/10/12 Ethics in the Workplace Recorded On 05/23/11 Extinguishing Burnout & Eliminating Job Overload Recorded On 04/14/11 Featuring Dr. Barbara E. Bund on The Outside-In Corporation Recorded On 02/23/07 Going Green at Work Recorded On 09/30/08 Handling Information Overload Recorded On 09/01/11 How to Be a Super Sales Coach Recorded On 02/18/11 How to Be a Tough-as-Nails Negotiator Recorded On 04/29/10 How to Be an Idea Machine Recorded On 01/06/12 How To Coach Your Team To Exceptional Performance … the Coach Joe Way Recorded On 05/13/08 How To Coach Your Team To Exceptional Performance … the Coach Joe Way Recorded On 05/13/08 How to Create Attention-Grabbing Designs Recorded On 08/29/11 How to Develop Effective Presentations Recorded On 06/22/11 How to Go From Drained to Energized Recorded On 01/20/12 How to Handle Difficult & Emotional Situations, Patients & Family Members Recorded On 05/04/07 How to Handle Emotions Under Pressure Recorded On 08/30/12 How to Handle Emotions Under Pressure Recorded On 06/08/11 How to Make Sure You Keep Your Best and Brightest Recorded On 04/04/12 How to Prevent Identity Theft In Your Organization Recorded On 09/25/07 How to Remain Cool and Collected in Challenging Conversations Recorded On 12/02/11 How to Write Copy That Sells Recorded On 06/27/07 Leonard Saffir Presents PR on a Budget Recorded On 06/04/07 Managing Chaos and Pressure at Work Recorded On 02/06/12 Managing Chaos and Pressure at Work Recorded On 04/26/11 Mastering the Secrets of Persuasive Communication Recorded On 12/07/10 Overcoming Sales Objections Recorded On 03/23/11 Power Tips & Shortcuts for Creating Microsoft® Excel® Charts and Graphs Recorded On 06/11/08 Proactive Career Management Recorded On 02/02/12 Public Speaking Without Fear Recorded On 04/10/12 Public Speaking Without Fear Recorded On 05/17/11 Secrets to Getting Your Workplace REVVED! Recorded On 01/23/08 Secrets to Getting Your Workplace REVVED! Recorded On 01/23/08 Secrets to Getting Your Workplace REVVED! Recorded On 07/27/09 Secrets to Reducing Your Stress at Work Recorded On 07/01/08 Striking a Healthy Work/Life Balance Recorded On 06/30/11 The 7 Dos and Don’ts of Building Your Professional Image Recorded On 03/21/12 The Basics of Pay-Per-Click Advertising on Google, Bing, and Yahoo Recorded On 01/01/00 The Extraordinary Benefits of Positive Thinking & Self-Talk Recorded On 10/10/11 The Life Balance System for Women Recorded On 08/05/09 The Optimism Course Recorded On 08/14/12 The Quick and Easy Way to Create Microsoft® PowerPoint® Presentations Recorded On 06/19/08 The Quick and Easy Way to Create Microsoft® PowerPoint® Presentations Recorded On 06/19/08 The Sales Professional’s Guide to Using LinkedIn® and Twitter® Recorded On 09/29/11 The Working Woman's Guide to Creating Balance & Letting Go of Stress Recorded On 11/19/10 The Working Woman's Guide to Creating Balance & Letting Go of Stress Recorded On 06/25/12 Top 10 Public Speaking Mistakes & How to Avoid Them Recorded On 11/02/10 Workplace Wellness Programs: What Works? What Doesn’t? Recorded On 04/05/11 A Manager’s Guide to Communicating Unpopular Decisions & Changes Recorded On 11/18/10 How to Effectively Support Multiple Bosses Recorded On 07/06/11 How to Effectively Support Multiple Bosses Recorded On 06/21/12 Time Management Tips Recorded On 12/01/10 Using Your BlackBerry® to Boost Your Productivity Recorded On 08/23/11 Building Better Team Communication Recorded On 03/10/11 Collaboration Skills in the Workplace Recorded On 08/10/11 Creating Stronger Workplace Teams: Communicating for Results Recorded On 07/23/08 Making Difficult, Dry Subjects Interesting & Easy for Learners Recorded On 05/07/08 The Trainer’s Guide to Creating Interactive Learning Games & Activities Recorded On 06/18/08 OSHA Record-keeping Compliance Recorded On 11/15/11 OSHA Recordkeeping Compliance Recorded On 01/27/10 OSHA-Compliant Safety Training Recorded On 12/07/05 The Golden Rules of Accurate Inventory Counts Recorded On 11/15/06 Understanding RFID Technology in Inventory Management & Control Recorded On 11/01/06 How to Conduct Effective Interviews See Details Managing Employees Who Have Rotten Attitudes Or Lousy People Skills See Details Mastering Microsoft Excel Macros See Details How to Make Microsoft Outlook Work Harder for You! 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