A recording is made of each Rockhurst Conference. Our Audio Conferences are available in an audio CD format and our Web Conferences are available in CD-ROM format. You may search our recordings by category using the navigation links below. To find out more, or to purchase a recording, click on the title below.   Customer Service, Computer Desktop, Creative, Technical, Finance & Accounting, Human Resources, Management & Supervision, Self-Improvement, Time & Project Management, Warehouse, Purchasing, OSHA   Business Grammar Tips, Tricks, & Techniques Recorded On 10/20/08   Business Grammar Tips, Tricks, & Techniques Recorded On 06/06/08   Business Proofing & Editing Made Easy Recorded On 06/13/08   Communicating With Clarity & Credibility Recorded On 12/10/08   Communicating With Clarity & Credibility Recorded On 04/16/08   Techniques of Successful Technical Writing Recorded On 01/14/09   The Essentials of Active Listening: A Communication Course Recorded On 08/21/08   The Essentials of E-mail and Business Writing Recorded On 05/23/08   Writing With Diplomacy, Tact, and Finesse Recorded On 05/30/08   Bill Capodagli Presents, Customer Service – “The Disney Way” Recorded On 12/16/08 Bill Capodagli Presents, Customer Service – “The Disney Way” Recorded On 08/20/08 How to Deliver Grand Slam Customer Service Recorded On 09/23/08 How to Deliver Grand Slam Customer Service Recorded On 04/24/08 How to Effectively Handle Customer Complaints Recorded On 05/08/08 Managing the Emerging Work Force: Gen X & Gen Y Recorded On 12/03/08 Motivational Techniques for Customer Service Professionals Recorded On 04/10/08 Sales Success Strategies for Prospecting & Cold-Calling Recorded On 04/18/07 Secrets for Selling Over the Phone Recorded On 04/03/08 The Dos & Don’ts of Customer Service Recorded On 03/13/08 The Essentials of Front Desk Saftey and Security Recorded On 12/18/08 Understanding What Your Customer Really Wants Recorded On 03/27/08 How to Build Microsoft® Access® Tables Recorded On 09/30/08 How to Build Microsoft® Access® Tables Recorded On 02/19/08 How to Build Microsoft® Access® Tables Recorded On 01/29/09 How to Format Tables, Charts, and Columns in Microsoft® Word® Recorded On 01/10/07 How to Make Microsoft® Outlook® Work Harder for You! Recorded On 10/22/08 How to Make Microsoft® Outlook® Work Harder for You! Recorded On 06/25/08 How to Use Microsoft® Access® Queries to Find and Display Data Recorded On 01/15/09 How to Use Microsoft® Access® Queries to Find and Display Data Recorded On 02/05/08 How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 09/24/08 How to Use Microsoft® Excel® PivotTables® to Easily Summarize and Analyze Data Recorded On 05/16/08 Integrating Microsoft® Office® & the Web Into Your Microsoft® PowerPoint® Presentations Recorded On 08/11/06 Internet & E-mail Monitoring: Developing Effective & Legally Sound Policies & Procedures Recorded On 10/24/07 Keys to Developing Effective E-Newsletters Recorded On 04/23/08 Keys to Developing Effective E-Newsletters Recorded On 12/17/08 Mastering Microsoft® Excel® Macros Recorded On 05/02/08 Microsoft® PowerPoint® Supercharged With Multimedia! Recorded On 07/12/06 Search Engine Optimization: Secrets to Driving More Traffic to Your Web Site Recorded On 08/03/06 Time-Saving Microsoft® Excel® Tips & Shortcuts For Every User Recorded On 04/29/08 2008 EEO-1 Reporting Compliance Update Recorded On 07/21/08 Coping With Payroll Hot Spots Recorded On 12/15/06 Cost-Saving Strategies for Accounts Payable Recorded On 02/26/08 Cost-Saving Strategies for Accounts Payable Recorded On 09/24/08 Fraud Detection & Prevention for Accounts Payable Recorded On 09/10/08 Fraud Detection & Prevention for Accounts Payable Recorded On 03/11/08 How to Collect More Money! Recorded On 11/20/08 How to Collect More Money! Recorded On 04/15/08 How to Conduct a Competitive Pay Analysis Recorded On 05/20/08 How to Conduct a Competitive Pay Analysis Recorded On 12/11/08 How to Control Workers’ Compensation Costs Recorded On 01/24/08 How to Read Financial Statements Recorded On 12/10/08 How to Read Financial Statements Recorded On 08/07/08 Records Retention, Retrieval & Destruction for Accounts Payable Recorded On 10/22/08 The Essentials of Bankruptcy Law for Collection Professionals Recorded On 11/06/08 The Essentials of Bankruptcy Law for Collection Professionals Recorded On 04/29/08 Understanding and Complying With the Fair Debt Collection Practices Act Recorded On 09/03/08 Understanding and Complying With the Fair Debt Collection Practices Act Recorded On 03/27/08 Vendor Management Strategies for Accounts Payable Professionals Recorded On 02/12/08 Vendor Management Strategies for Accounts Payable Professionals Recorded On 11/05/08 Americans with Disabilities Act Recorded On 08/07/08 COBRA Compliance Recorded On 08/05/08 Creating a Plan for Preventing & Handling Workplace Violence Recorded On 04/09/08 Effective Dress Code Policies: How to Create Them … Write Them … And Enforce Them Recorded On 05/01/08 Emergency Response & Disaster Planning Recorded On 07/24/08 FMLA & Intermittent Leave Recorded On 06/16/08 FMLA & Intermittent Leave Recorded On 10/02/08 Fundamentals of Paid-Time-Off Policies In Today’s Workplace Recorded On 11/05/08 Fundamentals of Paid-Time-Off Policies In Today’s Workplace Recorded On 05/07/08 How to Avoid Making a Terrible Hiring Mistake Recorded On 10/28/08 How to Avoid Making a Terrible Hiring Mistake Recorded On 01/15/08 How to Conduct Effective Interviews Recorded On 11/04/08 How to Conduct Effective Interviews Recorded On 07/31/08 How to Conduct Effective Workplace Investigations Recorded On 05/12/08 How to Conduct Effective Workplace Investigations Recorded On 11/12/08 How to Conduct More Effective Performance Evaluations Recorded On 01/15/09 How to Conduct More Effective Performance Evaluations Recorded On 05/01/08 How to Create a Cost-Effective Competitive Employee Benefits Package Recorded On 04/01/08 How to Effectively Communicate Employee Benefits Recorded On 04/24/08 How to Legally Terminate Employees Recorded On 08/14/08 How to Legally Terminate People With Attitude Problems Recorded On 06/24/08 How to Legally Terminate People With Attitude Problems Recorded On 11/07/08 How to Prevent Retaliation Lawsuits Recorded On 03/04/08 Immigration Law Compliance Recorded On 09/06/07 Keys to Effective Employee Orientation Recorded On 11/10/08 Keys to Effective Employee Orientation Recorded On 06/12/08 Keys to Effectively Handling Employee Behavior & Performance Problems Recorded On 12/18/08 Keys to Legally Sound Feedback, Discipline & Termination Recorded On 05/09/08 Legal Dos and Don’ts of Interviewing & Hiring People Recorded On 09/04/08 Managing Employee Leave & Absenteeism Recorded On 05/28/08 Overcoming Employee Resistance to Change Recorded On 05/20/08 Overcoming Employee Resistance to Change Recorded On 01/29/09 Preventing Discrimination, Leave & Harassment Lawsuits Recorded On 11/28/07 Preventing Sexual Harassment in the Workplace Recorded On 05/15/07 Records Retention & Destruction for Human Resources Recorded On 12/02/08 Records Retention & Destruction for Human Resources Recorded On 07/09/08 Special HR Training: ADA Compliance & Mental Illness Leave Recorded On 12/03/08 Terminating Employees on Leave Recorded On 11/13/08 The Essentials of Effective Employee Handbooks Recorded On 07/15/08 The Pension Protection Act of 2006 - Dramatic 401(k) Changes Are Here Recorded On 01/25/07 Understanding FLSA's Employee Classification Standards Recorded On 11/20/08