Working with Difficult and Challenging People
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  Share this training with your team for FREE!
If you have a team that could benefit from any of these sessions, we’ve got a deal for you. Our unlimited listeners per connection offer means you can train your entire team for FREE. It’s the best training value you’ll find!

When you enroll you’ll receive a unique PIN number that entitles you to a single phone-line connection for each session you purchase. While each log-on code may only be used once, you are welcome to invite your colleagues to gather around your speakerphone and listen with you. Plus, they’ll also receive the materials and handouts that come with the Conference.


It’s Training That’s Guaranteed
We believe this training is so powerful and important that we stand behind it with our 100 percent guarantee of satisfaction. If you aren’t satisfied with the information you learn, we’ll give you your money back. Guaranteed.


How Your Audio
Conference Works

Step 1: On the date of the Conference, you’ll call a special 800 number given to you during confirmation.

Step 2: An operator will answer your call and ask you to provide your unique PIN, also given to you during confirmation.

Step 3: The operator will connect you to the Conference.

If you have additional questions, please visit our FAQ page.

 
 
Arghhh! Difficult people can and will make your life miserable. Especially at work. In fact, nothing sucks the joy out of your job faster.

The bad news: Difficult people aren’t going anywhere.

The good news: You don’t have to be tormented by their foul behavior anymore!

“Enough Is Enough!” Stand up for yourself, for your ideas, for what’s right. Take on these tormenting bullies and complainers once and for all!

Think of the Relief You’ll Feel! You’ll breathe a lot easier once you’re in full command of the tried-and-true techniques you’ll learn so you can combat challenging behaviors head-on.

Your Productivity Will Skyrocket and Your Success Will Soar! It’s true: Your ability to work effectively with all sorts of people will make it easier for you to get more done. And that’ll make you more successful.

So, Enroll Now. Right Now! Hey, you’ve read this e-mail all the way to here, right? That should tell you something. You must be able to relate to the pain of handling difficult people. You must wonder what you could and should do to deal with these frustrating folks. Stop wondering — this training costs so little and only takes about an hour of your time. That’s a small price for such gargantuan benefits … after all, these skills will last you a lifetime!
 
Enroll Now

  Attend and You’ll Learn …
  • Why some people are just so doggone difficult … and how to get them to
    “lighten up”
  • The 4 “most difficult of the most difficult” types of people to work with and how to turn them into pussycats (well, almost!)
  • The classic weapons difficult people use and how to conquer them
  • How to avoid the trap of having yourself regarded as difficult!
  • “What to say when” phrases that”ll come in handy next time you’re trapped in a tough conversation with a difficult person
  • 3 “can’t miss” strategies guaranteed to help you bring out the best response in a person
 
 

Q&A Session
Time permitting, your trainer will address questions from Conference participants. Upon enrolling in the seminar, you will have the opportunity to submit your questions via e-mail. Many questions will be addressed in the Conference itself. Others will be addressed in the supporting materials.

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Audio Conference –
Conference Start Times: All times are given in daylight time. Audio Conferences last 60-90 minutes.
2 p.m. Eastern ~ 1 p.m. Central ~ 12 p.m. Mountain ~ 11 a.m. Pacific ~ 10 a.m. Alaskan ~ 8 a.m. Hawaiian

Click on a link below to proceed to registration.

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Please call customer service at 1-800-258-7246 for more info.

**For your convenience, a CD recording is made of each Rockhurst Audio Conference. You may choose to purchase the CD either along with the Conference or separately. The CD recording will be available approximately 14-21 days after the Conference.


Want to talk to a live person?
Contact customer service at 1-800-258-7246.

Your confirmation will be delivered via e-mail, so an e-mail address is required for registration.


National Seminars Group is a division of Rockhurst University Continuing Education Center, Inc.
P.O. Box 419107 Kansas City, MO 64141-6107 Phone 1.800.258.7246 Fax 1.913.432.0824


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