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You Have Nothing to Lose!
Your risk-free guarantee of satisfaction
We guarantee the information you’ll gain by attending this Audio Conference will help you handle employee complaints and concerns legally and effectively. In fact, if you aren’t completely satisfied with the information you receive, we’ll give you your money back. Every penny. Guaranteed.
You Say It Best!
“I really liked how much information was touched on in a short amount of time. Helpful and efficient!”
“The Q&A session was extremely beneficial.”
“Wonderful presentation ... extremely helpful.”
“Very informative and useful!”
“This was a great call! Thanks for a valuable hour!”
“The convenience of audio training is terrific!”
We Train the Very Best!
Just a few of the top organizations that have turned to the Rockhurst Audio Conference Series for training …
Wells Fargo • Microsoft • Aetna • Federal Reserve Bank • Sprint • McGraw-Hill • Allstate • New Balance Athletic Shoe, Inc. • Shelter Insurance • Tyson Foods • John Deere • Lucent Technologies • Bristol-Myers Squibb • Kraft Foods • Blue Cross Blue Shield • Hewlett-Packard • MetLife • Farm Bureau Insurance • Liberty Mutual • Xerox • Merck • 3M • Commerce Bank • Citibank • Honeywell • Walgreens • Time Warner • Sears • USDA • Hilton • Bank of America
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Ever feel like you’re a referee? You’re not alone!
Squabbling coworkers … claims of unfair treatment by management … a health insurance claim that needs resolved … potential legal violations. You hear it all. After all, employees turn to you to handle their complaints and concerns at work.
Whether you have time for it or not, you’re left holding the bag. From digging into a potential legal violation to mediating a conflict, you have to handle employee issues fairly and legally, or you and your organization are on the line. What you need are solid facts – easy techniques to help you get to the bottom of employee complaints quickly and easily.
What’s more, you need ideas for encouraging employees to resolve workplace issues on their own. That’s where this Audio Conference comes in.
Learn how to resolve the toughest situations with ease.
This breakthrough Conference uncovers the solutions you need to help employees resolve conflict. It shows you when you need to do a legal investigation … common errors people make when handling complaints … and how and when you should follow up with an employee.
Take the guesswork out of handling employee complaints and concerns. Enroll in this Conference today. You’ll have more time and less stress. Guaranteed.
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A Glance at Your Agenda …
- Deciding if the complaint or concern warrants a legal investigation
- How to help employees resolve their own conflicts
- How to handle a complaint against a manager vs. a coworker
- Legal considerations before you proceed
- Common errors to avoid when addressing employee complaints and concerns
- Tips on following up with complaints
- Documentation and record keeping — what you must know
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Q&A Session
Time permitting, your trainer will address questions from Conference participants. Upon enrolling in the seminar, you will have the opportunity to submit your questions via e-mail. Many questions will be addressed in the Conference itself. Others will be addressed in the supporting materials.
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Meet Your Trainer: Max Muller
A successful lawyer and businessman, who also happens to be one of the nation’s most popular and in-demand speakers, Max Muller is the one trainer in the country best suited for this particular Audio Conference. Why? Because no other trainer we know has his amazing ability to uncover the secrets of handling employee complaints legally and fairly.
Don’t miss this opportunity to learn from one of the country’s top HR trainers. Join Max Muller for this informative hour long Conference, and you’ll rest easier knowing that your worries over how to handle employee complaints and concerns, are a thing of the past!
In case of emergency, we will substitute an equally qualified trainer.
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ENROLLMENT INFORMATION