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At Disney, every contact with a customer offers a chance to shine. They call them their “Moments of Truth” . . . the opportunities to create everlasting positive impressions! And, because the company demands excellence as an organizational absolute, even their fiercest competitors acknowledge that Disney is simply the best customer-centric company on the planet!
Now you can learn how to inspire that level of customer service passion in your own organization by joining us for Customer Service – “The Disney Way”!
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Attend this one-hour training session and learn Disney’s formula for customer service brilliance. You’ll gain invaluable ideas that your company can immediately implement to amazing effect.
You’ll also learn insider secrets about how Disney requires – and receives – customer-focused behavior from every employee … from top executives to part-time staff. You won’t want to miss that!
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Walt Disney knew that every aspect of his business was “show” business, and every moment spent with a customer meant that the employee was “on stage.” By perfecting the art of customer relations, Disney’s record of customer loyalty, satisfaction, and repeat business became legendary.
Join us and you’ll learn how to capture this enthusiasm for customer service throughout your organization. Your team will learn how to put on a “show” that brings customers back again and again and again!
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So what are you waiting for? Learn how to support your business and your customers with the same level of excellence – join us for Customer Service – “The Disney Way” now!
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Disney’s No.1 unbreakable rule for providing the ultimate customer service
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How Walt’s version of “show” business is the perfect tonic for what ails your business
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Identifying the “Moments of Truth” in your organization and ensuring nobody ever misses one again!
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The hidden – and not-so-hidden – costs for your company of even a single poor customer service experience
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How to use a little bit of Disney’s “pixie dust” to create your own customer-centric organization
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Are you overlooking the first step in creating great service? Find out here
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How to gain complete buy-in for your new customer service vision and value from everyone up and down the corporate ladder
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5 keys to creating “magical” moments for your customers |
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A serious student of excellence, Bill Capodagli has a thriving success story of his own. The original edition of The Disney Way, which Capodagli co-authored, was awarded the coveted "Best Business Book of the Year" by Fortune magazine and is now published in eight languages. He is also the co-author of The Disney Way Fieldbook, which provides action plans for instilling Disney's vision into any company, complete with diagnostic exercises, practice sessions, proven advice, and insightful questionnaires. Capodagli also co-authored the popular book Leading at the Speed of Change: Using New Economy Rules to Transform Old Economy Companies.
The prolific bestselling author has nearly three decades of management consulting and corporate research expertise. As managing partner of Capodagli Jackson Consulting, he brings dynamic managerial experience and graduate-level teaching experience to the firm.
Ever practical, Capodagli's style is also passionate and hard hitting. He is currently the most requested speaker in the United States on Walt Disney's original success and leadership principles. This Audio Conference is a rare opportunity to hear directly from Capodagli.
"This book is about the real magic: Stimulating and harmonizing the collective energy of your people."
- Ken Blanchard, bestselling author of
The One Minute Manager.
*In case of emergency, we will substitute an equally qualified trainer. |
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Over the past 20 years, our training has helped millions of business leaders and professionals better understand complicated issues. We're certain that this Conference will be a valuable training experience for you. So certain, in fact, that we stand behind this program with our 100 percent guarantee of complete satisfaction: You must agree this program was worthwhile for you, or we'll refund your enrollment fee in full. Guaranteed.
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When you enroll in this extraordinary Conference, you'll be entitled to one connection to the training. But, you can extend the value of the training by inviting others to listen in along with you via speakerphone or Polycom® for FREE!
That's right - your entire customer service team can listen along with you - and they won't pay a dime more!
Turn this into a real team-training event by inviting your customer service managers, supervisors, and CSRs to join you and gain firsthand knowledge of the "Disney Way" to achieve customer service distinction!
Or, bring in your entire leadership team to give your new-found vision a chance to take hold at an organizational and systemic level! Any way you choose, you'll gain incomparable insights into Disney's celebrated style of doing business. But don't wait - enroll today!
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“It was one of the best that I have heard in a long time.”
“The Audio Conference format lets me train my entire staff all for the same price. That’s great.”
“Can’t wait to attend the next one!”
“This is a great way to train – no travel and it only takes an hour … Thanks!”
“I attended with my team – 11 in all. We got a lot of smart tips we’ll use immediately.”
“I was afraid that learning over the phone would be dull – but the time flew by! It was great!”
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ENROLLMENT INFORMATION