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How Your Audio Conference Works
STEP 1: On the date of the Conference, you’ll call a special 800 number given to you during
confirmation.
STEP 2: You’ll be asked to provide your unique PIN, also given to you during confirmation.
STEP 3: You’ll be connected directly to the Conference.
If you have additional questions, please visit our FAQ page.
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Your Guarantee of Complete Satisfaction
We stand behind our Audio Conferences with our 100 percent guarantee of satisfaction. You must agree that this training was worthwhile for you, or we’ll refund your registration
fee in full. Guaranteed!
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Rave Reviews for Rockhurst Conferences …
“I learned a lot of information in a very short time frame. It was great!”
“I have listened to many Audio Conferences and would say that this was by far the best one. It held my attention, and time seemed to fly by. Great
information!”
“Extremely well done! I LOVED the fact that we could have unlimited listeners.”
“I’m glad I attended this training. I know it will be helpful in my work.”
“Excellent Audio Conference … the trainer was extremely knowledgeable and shared some great ideas.”
“This was my first Audio Conference, and I found it to be a great experience.”
“The best conference I have EVER attended.”
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Do you ever find yourself knee deep in an emotionally charged situation that you don’t know how to handle? Ever regret
your response? You’re not alone!
The truth is, handling emotionally charged situations at work requires a specific set of skills that most of us have never had the
opportunity to learn.
 If
you don’t possess the tools and techniques you need to manage confrontation, anger, and emotional tension, you’re bound to feel frustrated, anxious, and even stressed whenever
these situations arise.
How you handle emotions at work speaks volumes about you. Don’t risk saying the wrong
thing!
This powerful hour of training is packed with essential how-to’s you need to identify and disarm emotionally charged situations in the early stages — before
tensions escalate out of control.
You’ll discover how to hold your own in any situation and how to turn conflict into an opportunity to build stronger, more positive
working relationships.
And that’s just for starters! You’ll also get tips for staying in control when tears threaten, and you'll learn strategies for shutting
down the “pressure cooker” tactics of others. You’ll be amazed by just how easy it is to tame unproductive emotions and build cooperation once you’ve mastered
these new techniques.
Don’t wait any longer to put an end to the anxiety and frustration that unchecked emotions bring to your life. Enroll today.
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A glimpse at what you’ll learn …
- The positive and negative effects of emotions in the workplace
- Techniques for responding to an emotionally charged situation — even when you don't want to
- The 3 C’s of conflict communication
- Savvy tips for getting through tense situations
- How to resist the “hardball” tactics that shut down communication
- How-to’s for dealing with backstabbing, gossip, and resentment from others
- Things to keep in mind when the heat’s on high: getting to the real issues behind the emotions
- Constructive confrontation for when the other guy is angry
- How-to’s for handling your emotions in every situation
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Q&A Time permitting, your trainer will address questions from Conference
participants. Upon enrolling in the training, you will have the opportunity to submit your questions via e-mail. Many questions will be addressed in the Conference
itself. Others will be addressed in the supporting materials that will be available exclusively to Conference participants. |
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Meet Your Trainer – The Amazing Pamela Jett Aal!
Internationally respected speaker, consultant, and training-company president Pamela Jett Aal is a master of highly advanced interpersonal
communication skills. So when it comes to teaching you how to communicate more effectively in emotionally charged situations, Pamela knows how to deliver the practical communication
techniques you need.
For more than 10 years, Pamela has delighted audiences around the world with her positive, high-energy approach to teaching better
communication skills. And, in this Audio Conference, she’ll teach you everything you need to become a stronger, more confident communicator in the face of tough, tense situations
in which emotions run high.
Don’t miss this rare opportunity to train with one of Rockhurst’s most highly rated trainers — the amazing Pamela
Jett Aal!
In case of emergency, we will substitute an equally qualified trainer.
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Invite Others to Gather Around Your Phone and
Listen to This Audio Conference With You … for FREE!
When you purchase this Rockhurst Audio Conference, you will be given a unique personal identification number that entitles you to
a single phone-line connection. Your PIN may be used only once. However, you are welcome to invite your colleagues to gather around your speakerphone or Polycom® to listen
to this Conference with you for FREE!
This is a great team-building opportunity — and it’ll do wonders for communication throughout your workplace. So don’t
pass up the chance to invite your fellow associates, employees, and others to train along with you.
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ENROLLMENT INFORMATION